My Nucleus Plus is connected to a TP-Link internet switch and then to an Eero networking wifi system.
Connected Audio Devices
I play music through a DCS Rossini DAC/Streamer that is also connected to the LAN via the TP-Link switch.
Number of Tracks in Library
416,832 tracks; 30921 albums
Description of Issue
I have been having innumerable problems with Roon for the last two updates. Things worked fine in version 1.8-- and that point I ran Roon on my Zapitti NAS. Once version 2 came out, that became nonfunctional. I moved my Core to a Mac desktop: that worked somewhat, but still was highly glitchy even when I added additional memory. In desperation, I invested in a Roon Nucleus Plus, which I hoped would solve my problems or nonconnectivity, and sluggish or no playback.
Since the last update, however, even my Nucleus Plus is balking-- scarcely bringing anything up and scarcely playing. For the last two weeks Iâve had the arc circling in the upper right of my iPad screem claiming âAdding music to libraryâ but stuck at 547 tracks out of 18417 (or so it says).
i do have an extraordinarily large music collection (which Roon reads off of both a Zappitt NAS and a Synology NAS), but my previous setup (an Aurender) and my current DCS Rossini Mosaic system handles this just fine. Advice? I hope that the size of my collection is not making Roon wholly unusable-- I
bought a lifetime membership, and then a Nucleus Plus, just so this wouldnât happen.
Iâve now tried several additional things, none of which have solved my problems. I followed instructions I found online for stopping the Roon Core, creating a new data base, restarting and doing a restore. I also tried moving my Nucleus Plus into another room and connecting it directly to my modem/router instead of to a switch and then into my Eero system. Each attempt has either not solved the issues, or has created new ones.
Given all of this, and some of the error messages I have seen along the way, I suspect my Nucleus Plus is having trouble connecting to your servers. But Iâm not a computer tech-- Iâm a music lover who thought that the Nucleus Plus would be a latchkey solution.
It has now been two full weeks since I posted my problem, and I have still not heard from anyone at Roon. I understand that there are probably a large number of Support posts to handle after an update, but this level of technical support is disappointing, given particularly that Iâm trying to get a new Nucleus Plus up and running and have a lifetime membership to Roon. Is there any way of learning how long the current help queue might be? Iâve been forced to go back to a UPnP Minimserver setup in order to listen to any music.
Thank you for your continued patience while we work through each thread! I understand your frustration when each new instance of Roon seems to cause you more issues.
While we take a closer look at things, could you please break down more information around how your library is setup and connected to your core?
If you only connect one of your watched folders, and only import a small portion of your library, do you still have issues?
I would continue to bypass any network gear while we continue to troubleshoot. A direct hardwired connection to your router is best!
If you could share a screenshot if the webUI of your Nucleus as well, that would be helpful.
May thanks for this reply. I tried disabling the Music folders that Roon reads from my Zappiti NAS, leaving only the folders from the Synology NAS, but it doesnât seem to make much difference. I can try tomorrow moving the Nucleus back to the router from the Eero system. Here are two screen shots of an error message I get, and the snapshot of the Roon setup screen.
Iâve now tried to restrict Roon to only read the music Iâve imported into the Nucleus itselfâ about 600 albumsâ and now itâs functional. I still have a red triangle at the top telling me that metadata update has been paused, however, because Roon canât reach the servers. This is the first functionality for music playing Iâve had since my issues began.
Rename the âRoonServerâ folder to âRoonServer_oldâ
Restart the RoonServer in the WebUI to generate a new Database
On the Roon Remotes, press âUse another Coreâ and connect to the new database
Let me know if you still run into issues getting your folders setup. If so, Iâd like to investigate potential advanced security settings on your router.
Which model router are you using here? Can you confirm Roon has proper exceptions for connecting to our server? What DNS are you currently using?
I include a photo of the bottom of my router. I had created a new Roon database previously using these instructions from online and that didnât help, so I doubt itâs the problem (but I could do it again if you think I should).
As for âthe proper exceptions for Roon to connect to the serversâ I would need instructions on how to discover that (I am a music lover, not a tech guy). I also donât know what you mean by âwhat DNSâ I am using. Is that the IP address for the whole LAN system? For the Nucleus itself?
PS. Roon still continues to operate when I disable the files on both of my NASes and use only whatâs on the Nucleus interanl storage. As soon as I add in even one of the folder on a NAS, Roon freezes up again (or runs painfully slowly-- such as playing a track or two and then spinning for minutes before playing the next track.)
DNS (domain name system) servers are usually set in your ISP router and often default to their servers. Sometimes these are slow and unreliable, even though they are essential in networking.
Itâs often beneficial to change to fast public DNS provided by, for example, Google, Cloudflare and Quad 9.
You can check by logging into your router. On your router itâs on the Network WAN Connection page.
This shouldnât really be advise for fixing something that worked fine before updating, and now, from the screen shot above, appears to be stuck importing. I feel sorry for the op - 2 weeks waiting for help, and he gets âchange your dnsâ. Renaming the âRoonServerâ folder will probably work, but at what cost? I hope he doesnât have lots of time invested in edits. Perhaps Iâm just being grumpy, lol.
A progress report: I reset my Motorola modem/router to factory defaults and changed the DNS settings as Martin suggested above-- thanks, Martin! This helped somewhat: the Nucleus can now operate Roon normally with the music I had transferred to its internal storage, and I started then adding watched folders one by one from my Zappitti NAS. This continued to work up to a point: but when I asked Roon to watch the largest of the folders (containing around 150,000 tracks) it jammed again-- everything works extremely slowly if at all, and when a chosen album comes up on the Roon remote screen the âplay nowâ button doesnât function at all (yet if I highlight the first track and press the âplay from hereâ button it does, even if sometimes with a long lag time).
On the other hand, Iâm no longer getting the error message that my connection to the server cannot be verified. Perhaps this large number of files will take some time to process, and is currently using a good deal of the Nucleus processing power. As it happens, I need to be out of town for several days. I will let Roon run in my absence and see what i find when I return in a week.
I have now returned after being out of town and letting Roon run for several days, hoping that would resolve my problems with playback from my large collection. It hasnât. That is: under âStorageâ it says that all of the music folders I have asked Roon to watch are âConnectedâ and âWatching for new files in real time.â But in practice when I try to play music from the main page on my iPad I still get the Roon logo pulsing for ages, and a constantly spinning âAdding Music to Libraryâ signal that appears to be stuck. If a selected album finally comes up-- which it sometimes does-- it can take minutes: and if it plays it is as likely as not to play a track (or two or three) and then it stalls, taking up to several minutes for the next track to come up. Itâs infuriating. And as Iâve mentioned before, this worked fine under Roon 1.8, but not since.
So: I did change to DNS setting on my Motorola router to apparently a faster setting (as Martin had suggested above), but Iâm still having significant trouble. I had tried moving my Nucleus from being connected to an Eero system to another room to connect directly to the router-- but that didnât solve anything. The one thing I havenât tried is connecting the Nucleus directly to my two NASes by USB cables. But I would prefer that the system work as I currently have it connected to Eero, if possible: this mode of connection did not stand in the way of my other past systems (MinimServer or Roon 1.8) accessing the music data efficiently.
What are the next troubleshooting steps? Help, please!
Thanks for the update, and Iâm sorry to hear your still struggling with your Nucleus. We just released a new update that may help, if you could please update your core and remotes to build 1234, and let me know if youâre able to get your storage locations back up and functioning properly.
If youâre still running into issues, a good next step would be a full re-install of the Roon OS from the webUI. Make sure you have a recent backup just in case.
