The problem is that Roon doesn’t allow me to sign in anymore. I get the message (it’s in Dutch, I’ll try to translate to english):
You are already signed up, your subscription allows for 1 roon core at the same time and it seems another core is already activated. etc. etc.
I have the options do ‘deauthorize’ my current roon core or acquire more authorisations.
The point is: i’m logging in on my roon client. I have only one roon core active. So, I don’t understand this. Currently I cannot use Roon because I cannot login.
I don’t have another core. There is only one core (the one on my synology that is called IJSVLAKTE). The error message I’m getting is on a client. Somehow it seems that my clients THINKS it is a core? I’m affraid to unauthorize (not sure what will happen and I’m affraid it will matters worse?).
I am hoping that somebody from Roon support can fix it? Or another user that had the same issue who knows the solution from experience. How long does it normally take for the Roon tech guys to reply?
Close the pc remote app completely. Then try the phone and see if it gives you the same. I feel your pc remote has been set up as a core and remote so it’s trying to connect to that. Could be wrong but worth trying.
Are you running early access at all or just main release?m
Getting support from Roon is any bodies guess if I am being honest. Same day is very unusual these days.
I tried it, but same error message. On the phone it first asks me what core I want to connect to (only one option as I only have ‘IJSVLAKTE’ as a core’ and when I select it, it gives the error message. So strange.
Only using the main releases. Didn’t use roon for a while and now I wanted to listen to some music. So anoying.
I understand your frustration. Are you running latest versions of Roon on NAS and remotes? Have you tried rebooting the NAS just to see if it clears it up?
I think I am running latest version. Normally new versions are installed automatically on both remotes and NAS. Can’t check it because can’t login . Rebooting didn’t help .Also stopping the NAS app and restarting the app didn’t help.
Maybe something is wrong on the side of Roon administration? I’m hoping they can fix that?
No clue how I can check the version of the remotes when signing in is not possible. The version on NAS also doesn’t give any info in the OS. Can only check once logged in unfortunately
Deauthorize the core with my roon op my android phone
Again select the core on my NAS
Start Roon
And when doing so, nothing will change on the catalogue etc.?
Btw, how can I ask the Roon support guys to step in and help here??? I’m paid serious money for Roon and some support in case login is not possible seems a reasonable ask? Can I ask them with the @ ?
It will be awhile before you bubble up to the top of tech support’s queue.
@Michael_Harris knows whereof he speaks. I’d follow his advice.
You can’t really hurt anything. The advice to deauthorize and reauthozie is pretty much SOP for the problem you reported.
Waiting for support depends on your patience and they are only going to tell to un/reauthorize, anyway.
(There’s no need to shut down your PC.)
Edit: If it is the case that you have unwittingly been using the PC as Core, then any edits, playlists, tags, etc. will lost when you authorize the NAS.
If you can get onto Settings=>General somewhere, then the name of the current Core will be displayed. If it’s your PC, then you should (if possible) run a Roon Backup before you go any further.
The remote app update didn’t resolve the issue. I de-authorized the core, and following that, I was able to log in. It still recognized ‘IJsvlakte’ as the core, which is quite strange. Unfortunately, the database was empty. I have now added the folder with music files, and it is currently rebuilding the database.
Another issue that’s quite bothersome is that every time I start Roon, the database is empty, and I have to rebuild it after adding the music folder. Do you have any thoughts on how to prevent this from happening?
All the help is very much appreciated! Unfortunately, the situation further detoriated.
So, I gave the app a day to rebuild the database and wanted to login today. But it doesn’t work. I select the core (IJslvakte), chose ‘login’, I see the roon icon with ‘logging in’… and nohting happens.
I tried on my phone and with the PC. I updated the app on the phone and reinstalled the Roon on the PC. No difference.
. Rebooting didn’t help .Also stopping the NAS app and restarting the app didn’t help.
