This is my second ticket in response to iOS app just stopping doing anything it just seems to loose connection to any thing but appears to be still connected no error messages given. When brought from background it loses ability to control anything yet app does not disconnect form core you can navigate what’s still cached, swap zones look at music add it to play but the zones do nothing, nothing plays and after a while art work stops showing.
Additionally getting artwork doing all sorts of glitches
Video below showing it at link below
This has progressively getting worse with each update. on Latest iOS version
Wow, I would be dissapointed by Roon! Oh wait, I already am, I have my own topic with issues with Roon Remote on iOS and iPadOS - Issues with Roon Remote 2.0.25
Looks like this also happens in Windows remote getting same glitching as my video on windows as well. Changed to use my own artwork version and its back to normal. So something wrong with Roons cloud images causing it freak out I fear.
Checking Roon logs lots of Warnings about my iphone connection and some failied tasks. I can also see as soon as the iphone screen goes off, connection to the phone is lost @support is this intentional behaviour?
Every time it’s inactive for a reasonable period the app refuses to actually connect and your left purely with cached data. This is just unusable now going to uninstal the app to see if it clears up anything. Not that a user should have to do this at all.
Well that was a waste of time, back to the same no response when been idle. At the moment the remote app is useless. Nothings changed at all in my setup other than Roon. Pc app doesn’t do this nor does my Mac.
@Simon_Arnold3 I second everything you said, exactly the same experience for me, iOS and iPadOS Roon Remote Apps are useless after the update. I have to wonder what kind of testing was done with this release.
Also, I have my own artwork for all albums and I have “prefer file” in import settings, yet same thing happens.
I also noticed that if I leave the Remote app in Album view, and switch off the iPad, then when I come back, I see that the Album page is being refreshed, like the artwork is re-loaded (going blank for a moment) and also the album review is getting reloaded… Why? Why not cahced in the iPad? It is unlikely that album image/review changed during the time my iPad was asleep.
All-in-all, Roon should be releasing an immergency fix these issues, as the app is deemed unusable.
@Simon_Arnold3 Is your Roon Server also a Mac like me? I see above you are running Roon app on Windows, but what about the Roons Server - on what are you running it?
We’re investigating this thread with development - at your convenience, please open Roon Remote on the affected iOS device and reproduce the issue, so that these devices have a chance to upload system diagnostic reports to our servers.
