Issue connecting Roon to Tidal account despite rebooting server (ref#R9KJBG)

[Suedkiez (Just a fellow user like you)]

Thanks. Can you tell us which Sonic Transporter software version?

I guess you might be experiencing the issue explained here:

Information on Roon's March 6, 2024 Connectivity Incident (inability to connect to Roon services, Qobuz, Tidal, and KKBOX)

On March 6, 2024 Roon released version 2.0.30 which included build 1382 of Roon Server. In the day following the release our support team received reports of connectivity issues from a very small subset of the Roon user community. Upon investigation it was discovered that a small, maintenance-focused change in Roon was resulting in some devices being unable to establish a connection with Roon’s cloud services as well as the cloud services of our streaming partners (TIDAL, Qobuz, and KKBOX). Due …

More technical information including manual workarounds is included in this thread:

I'm having issues accessing Roon services or Tidal / Qobuz / KKBOX after the latest update (build 1382) [See Staff Post - Manual Fix Avaliable]

Hello All, Thank you for your patience here as we have been looking into this issue. We have determined that out-of-date components on some very old operating systems running Roon Server were preventing connectivity to Roon’s cloud infrastructure, as well as our streaming partners. We have listed a procedure below to manually override this connectivity behavior, and restore your Roon functionality. Please note that you will only need to do this procedure once and the change will be retained. I…

And there are other SonicTransporter users in this thread who apparently were affected by this with older SonicTransporter installations:

I'm having issues accessing Roon services or Tidal / Qobuz / KKBOX after the latest update (build 1382) [See Staff Post - Manual Fix Avaliable]

Me too. Using an older sonictransporter running version 2.5 software and Roon server version 2.0 (1382). When trying to connect to Qobuz in Roon I get the below pic. All internet connections including using Qobuz.app work just fine. [Screenshot 2024-03-07 at 4.40.01 PM]

… and fixed it like this …

I'm having issues accessing Roon services or Tidal / Qobuz / KKBOX after the latest update (build 1382) [See Staff Post - Manual Fix Avaliable]

UPDATE - I “fixed” this by uninstalling Roon on my music server (Sonictransporter I5 from Small Green Computers); reinstalling it; and rebooting my music server. However, I then had to reattach all my playback devices and external music storage devices. Not fun, but it worked. And I was able to then connect to my Tidal account.

Also take a look at this new help article for this issue:

Instructions for correcting connectivity issues (Search / Updates / Login /...