LINN device disappear from Roon Ready after Roon Server restart [Investigating]

[Torben_Rick (Torben - A Dane living in Hamburg - Roon Lifer)]

@Fernando_Pereira

So, I’d recommend that you check carefully that your system has everything fully updated, as behavior with a partial update may be unpredictable.

THX @Fernando_Pereira, but that seems not to be problem. Have even done FALLBACK, but it did not fix the problem

Happy new year

Torben

[benjamin]

Hi @Torben_Rick,

Thanks for your patience! We’ve shared this issue with our device partners team and will follow up as soon as it’s been reviewed and we have an update to share. No need to check in for updates—we’ll make sure to reach out when we have news. If this thread closes before then, don’t worry—we’ll reopen it and notify you directly. Thanks again!

[Torben_Rick (Torben - A Dane living in Hamburg - Roon Lifer)]

Thanks @benjamin

In 1 out of 3 cases, when doing a manual database backup, the “No Audio devices found” appears. A Linn Selekt DSM reboot is than needed to get audio device back.

Torben

[Guenther_Koch]

In my Case (MAJIK DSM) that does not work.

[Jozo_Slejko]

Linn Selekt DSM Edition here. Same problem.

[silkie]

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

My Linn player loses roon visibility, full details posted in the Linn section here.

Selekt Classic (2024) and Selekt Edition. Both lose roon visibility overnight

Hi Everyone, here because Linn Support advised I raise a case with Roon as they don’t think there is any fault their end. Is this an appropriate way to reach Roon Support? Situation is that I just lose visible of the RAAT players within Roon itself, randomly, more on that later. The players work will all other sources when this occurs, they just drop from roon as a playback device. A reboot sorts it for a while and the drop always happen overnight, but not every night. I’d like some help to und…

Describe your network setup

Ubiquiti switches, everything hardwired.

[Torben_Rick (Torben - A Dane living in Hamburg - Roon Lifer)]

Have a look here:

LINN device disappear from Roon Ready after Roon Server restart [Investigating]

Hi @benjamin @ucchi has already provided information to the problem. I poweroff the Ronn Server in the evening and back on again in the morning. The patten is always the same in the morning: [Linn 2] After Linn Selekt DSM reboot: [image] Torben

[silkie]

@Torben_Rick same problem here, my core backups are scheduled overnight and I wake up in the morning some days and the players are not seen in Roon.

[silkie]

A promising lead, thanks for helping @Torben_Rick. We’ll just have to sit tight for a fix it seems.

[connor]

Hi everyone,

Thank you for your patience. We’ll respond here as soon as we have a definitive answer to share after consulting with the relevant teams and external parties.

[Torben_Rick (Torben - A Dane living in Hamburg - Roon Lifer)]

@connor - THX

Have done some test and the problem happens normally when the server is turned off between 3:00 and 6:00 in the night (Central European Time) so something must be happing in that timeframe.

Torben

[silkie]

I adjusted my automatic backups from daily to weekly and haven’t lost the endpoints since. Can only assume the backup process bounces the server casing my Linn endpoints to be lost from the core. Pleased for this stop gap, hope it helps others.

[Torben_Rick (Torben - A Dane living in Hamburg - Roon Lifer)]

@silkie

Can only assume the backup process bounces the server casing my Linn endpoints to be lost from the core

That is one problem. The other one just happend: Had to do a reboot (restart) of the server and the connection to the Linn was lost again

Torben

[ucchi]

After updating the Roon Server, the LINN device became visible after restarting the device, but the System Output cannot be enabled.

[ucchi]

It became visible after restarting the Roon Remote.