Linux crashes, remote fails to connect

Support
1

Roon 1.3 on linux. Customer calls roon app no longer can’t connect.
Roon seems to have crashed on his machine and wrote garbage to the end of the logs:

02/28 18:38:55 Info: [stats] 2815mb Virtual, 627mb Physical, 212mb Managed, 0 Handles, 39 Threads
02/28 18:39:10 Info: [stats] 2815mb Virtual, 627mb Physical, 212mb Managed, 0 Handles, 37 Threads
02/28 18:39:25 Info: [stats] 2815mb Virtual, 627mb Physical, 212mb Managed, 0 Handles, 37 Threads
02/28 18:39:31 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The remote server returned an error: (502) Bad Gateway.)
02/28 18:39:31 Trace: [push] request to manager failed
02/28 18:39:31 Trace: [push] retrying connection in 3768288ms
02/28 18:39:40 Info: [stats] 2815mb Virtual, 627mb Physical, 212mb Managed, 0 Handles, 38 Threads
02/28 18:39:45 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The remote server returned an error: (502) Bad Gateway.)
02/28 18:39:45 Trace: [push] request to manager failed
02/28 18:39:45 Trace: [push] retrying connection in 1746944ms
02/28 18:39:55 Info: [stats] 2815mb Virtual, 627mb Physical, 212mb Managed, 0 Handles, 38 Threads
02/28 18:40:00 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The remote server returned an error: (502) Bad Gateway.)
02/28 18:40:00 Trace: [push] request to manager failed
02/28 18:40:00 Trace: [push] retrying connection in 4432956ms
02/28 18:40:04 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The remote server returned an error: (502) Bad Gateway.)
02/28 18:40:04 Trace: [push] request to manager failed
02/28 18:40:04 Trace: [push] retrying connection in 919447ms
02/28 18:40:10 Info: [stats] 2815mb Virtual, 627mb Physical, 212mb Managed, 0 Handles, 38 Threads
02/28 18:40:20 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The remote server returned an error: (502) Bad Gateway.)
02/28 18:40:20 Trace: [push] request to manager failed
02/28 18:40:20 Trace: [push] retrying connection in 1564482ms
02/28 18:40:23 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The remote server returned an error: (502) Bad Gateway.)
02/28 18:40:23 Trace: [push] request to manager failed
02/28 18:40:23 Trace: [push] retrying connection in 4719970ms
02/28 18:40:25 Info: [stats] 2815mb Virtual, 627mb Physical, 212mb Managed, 0 Handles, 39 Threads
02/28 18:40:33 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The remote server returned an error: (502) Bad Gateway.)
02/28 18:40:33 Trace: [push] request to manager failed
02/28 18:40:33 Trace: [push] retrying connection in 1366786ms
^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@
^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@
^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@
^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@

Can start roon again, but roon should not crash. Server has 8GB of RAM and Roon does not stress the memory load on this machine.

2

When we restart Roon, Tidal no longer works, so stopped Roon, deleted /root/.RoonServer/Database/Registry/Core/tidal_account and started Roon again.

So maybe this is related to Stuck on white screen with Roon logo (mac) [Resolved] as it is the same customer that had the white screen.

3

Hey @Frederic_Vanden_Poel – can you give us the details of your setup?

Those errors in your logs are related to some incomplete server side work, and wouldn’t cause crashes, they’re totally harmless.

Thanks!

1 Like
4

This looks like the problem I am describing here:

5

Closed due to inactivity. If you are still seeing this issue, please open a new support thread.