Hi @noris good morning, just pinging you to see if we have news or any potential ETA for a fix, hope they can react as fast as they did with 555 
.
Thanks.
Hey @mavmcl,
QA is still working on this issue, I donāt have any specific news to share at this time. Iām still asking QA for status updates on this often from my end as well, so it is a priority, but itāll require new builds + testing on our end in the lab.
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@noris sorry to reply back again, if you need a beta tester for this issue I can do the job if works for you guys.
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Hi @mavmcl,
No news from QA at this time. Weāre still testing a new build internally, hopefully we will have more to report soon.
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Hi @noris please pass this feedback through the members of your team.
Nowadays given the global situation we spend more and more hours working in our computers, more and more hours using Roon.
Today has been particularly frustrating we really need to get this issue fixed as the software usability is highly compromised, it is highly disappointing for me to have to eventually switch to Audirvana (which I donāt like) as if I donāt (almost) count my clicks in Roon my GPU hits 100% which is NOT healthy for my machine that ironically I bought to run Roonās beautify interface in full screenā¦
I will not complain about metadata or trivial stuff you get so many requests about, this is something real about software design and functionality that could even compromise the hardware (potentially), as well I am not willing to pay extra on my energy bill as the 100% GPU usage will come at 300W hour, against the normal 40Wā¦ it makes me wonder if there is a real leak or somethingā¦ sometimes these computers from all of us the affected ones behave like if someone was mining on us (CPU and GPU)ā¦
Is there a way you can escalate this to have higher priority (most of software companies will react to a situation as this) I donāt know the company hierarchy honestly, I know @danny is high in the hierarchy so he may be willing to help, please release even a beta, any beta will behave better than this current Roon version for Mac users.
Not to mention the high CPU issues/reports you constantly get as well, which seems to have no resolution since 1.7 came out (nov 2019)ā¦ once again real software functionality issue, not metadata or display or trivial thingā¦ I would say this has even higher priority than any streaming integration issue.
Please Assistance, canāt even conceive the fact of been having this issue for more months. I strongly believe in your product and consider Roon is the best option in the market without any discussion, but need help to address this bad issue.
Thanks.
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Hi @support look the workaround I had to come up with to contain the OpenGL GPU issues in macOS:
GUI in a minimal windows 10 install running on parallels headless VM with coherence, not a workaround at all but I will have freedom to use the interface without entering/triggering the looping 100% GPU usage, although the interface is not as fluent as the real one I can run it in full screen and click around.
Please help canāt go like this too long, highly affected user experience for a lifetime member, never thought I would have to operate Roon like this.
Thanks.
Hi @mavmcl,
First, I want to let you know that your patience has been much appreciated as weāve investigated this issue further internally. I met with the QA team today to discuss how the testing of the new build was going.
While the changes contained in the new build are helpful in many ways, unfortunately this specific GPU issue is not resolved by the changes that were made. We are, of course, continuing to investigate this issue further and we hope to have more changes to make in the future to address this, but unfortunately these changes will not be a part of our upcoming release.
I know this isnāt the news we were hoping for, but the team remains confident that theyāll be able to resolve this issue with some further investigation. Iāll continue to keep you in the loop as I receive more updates from the team, and once again, you have my thanks for your patience here.
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Hi @noris thanks for following up on the latest updates from QA team.
Thanks for honest feedback. For sure not what I and other users with this issue wanted to hear.
Is there any expected ETA for them to address this? it is quite painful having limited GUI functionality and/or keep monitoring the GPU resource usage, it is very very concerning thinking about having to deal with this issue for 2 or 3 more months or even years!
Thanks.
Hi @mavmcl,
First, Iād like to say that we appreciate your patience as weāve continued to investigate this issue. After gathering data from a number of reports, as well as our own testing, weāve traced this issue to a specific GPU series that appears to not be handling Roon how weād expect.
While we donāt have this resolved just yet, our QA team is in the process of acquiring this specific hardware for further internal testing in our labs. With this specific hardware in house, we believe we will be able to see first-hand why certain devices are not reacting to Roon the way weād expect and can then get a report to our development team to resolve the issue.
Hardware-specific issues like this can require some in-depth testing to fully understand, so we canāt offer any specific timelines just yet. With that in mind, we want to assure you that this is a top priority for us. We want to make sure that we get this right, and we know itās already taken longer than anyone would have liked.
The team remains confident that bringing this hardware in-house will be a big step toward getting this resolved, and we will be sure to keep everyone in the loop as soon as we have further information on this. Thanks again for the patience youāve shown as we work to resolve this, along with the great details youāve all provided to us to aid in our investigation.
Roon Technical Support
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Thanks @dylan and @noris appreciate the transparency, at any moment feel free to ping me to have access to my hardware to do any testing you may need as that iMac 2019 is dedicated to Roon.
Thanks.
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Hi @support guys, just FYI no changes at all after 571 deployment as expected:
All Mac clients updated to 571 as well.
Thanks.
Hi @dylan ,
While itās great to hear that you guys are working on this, the news that you are pursuing a hardware specific cause is a bit disheartening, for me at least, as I am experiencing a very similar issue on a quite different machine with different internals (2013 Mac Pro, details are below)
Shall I chase for a resolution on that ticket separately or will it benefit from your specific testing efforts for @mavmcl 's issue?
Thanks,
that is interesting in a disencourage way 
so happening in old HW as well.
havenāt pay attention to those HW details when shared the link with you @Yargi_Erel