Multiple authorization messages

[StefanK]

@support, same issue here running on QNAP server. I had to perform the ‘unauthorize’ workaround twice already

[noris]

Hi @StefanK,

Can you please provide some more details regarding your setup?

I'm having a problem with Roon -- where do I report it?

How To Get In Touch With Roon Support If you’re having a problem with Roon and something isn’t working as expected, you’ll want to make a post in the #support category. To help our team resolve your issue, please make sure to describe the issue, and describe your setup: Describe The Issue When you start a thread in the #support category, Roon Support will need to know: What’s not working How often the issue occurs This could be “every time I start the app”, or “every time I click a certain b…

Since un-authorizing the second time, is the Core stable?

[StefanK]

hi @noris,

Unfortunately this morning I had again the same issue. When opening the Roon clients (ios and Windows) it asked me to enter my login details.
Then after quite a long time (around a minute) it finally presents the option to unauthorize my QNAP.
When I do, all is working again.

Initially I thought this happens on Roon server restart, but when I stop and restart Roon server from the QNAP menu, I don’t get the issue to re-login and unauthorize.

However I do have my QNAP shutting down for night and then auto-restart in the morning. After this full shutdown and restart, it is now 3rd time (3rd morning) that I have to re-run the login + unauthorize process.

In addition I also see the red triangle why says “Metadata Improver: Halted. Roon needs a software update”

Regarding my setup, here are the details:
Core Machine (Operating system/System info/Roon build number)

Linux x64/QNAP NAS/1.7 (571)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet/Sotm 200Ultra

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Chord M Scaler (USB)/Chord Dave (Dual BNC)

[noris]

Hi @StefanK,

Thanks for sharing the additional details!
We are aware of this issue and we are currently investigating, please see this thread for the latest info:

QNAP Core Authorization Notice

We’ve seen a few reports that, due to some recent changes in our latest update, some customers with QNAP Cores are needing to re-authorize their Core machine. If you see the Authorizations screen after updating, just choose the Unauthorize option and you’ll be able to continue using Roon like normal! You have our apologies for the inconvenience. If you continue to see issues after doing this please open a new post in #support and our team will help you out as soon as possible. Thanks! Roon Su…

@StefanK

However I do have my QNAP shutting down for night and then auto-restart in the morning. After this full shutdown and restart, it is now 3rd time (3rd morning) that I have to re-run the login + unauthorize process.

In case additional info will help, can you also please let me know the exact local time + date you next have to re-login to your QNAP?

[StefanK]

Hi @noris,

Each day around 9-10am CEST when I first try to play some music. Server starts automatically at 7am CEST.
Today 21.06. I had to login and unauthorize second time in a single day, while the server was not restarted during the day. Only difference was that no music was playing for several hours (around 5). Then at 20:30 I wanted to play some music, but was forced to login and unauthorize again.

Quick hotfix would be really welcome as this situation is quite frustrating.

[BlackJack]

Please read this:

Fix for recurring authorization prompt

I have put updates for the QNAP and Asustor NAS (which have been sent to QNAP App Center / Asustor App Central) on the roononnas.org website, for manual installation as long as they are not officially published. It should fix the recurring authorization prompt after NAS reboot, introduced in Roon Server build 571.