Network Error with IPv6 and IPv4 Connectivity Failing (ref#FXB3XA)

[John_Faber]

Network Setup

· My only router was provided by my ISP

ARC Status

· ARC is *Ready*

Describe the issue

{
"ipv6_connectivity": {"status":"NetworkError","status_code":530,"error":"error code: 1016"},
"ipv4_connectivity": {"status":"NetworkError","status_code":530,"error":"error code: 1016"},
"external_ip": {"actual_external_ip":"141.aaa.bbb.ccc","actual_external_ipv6":"2001:ddd:eee:fff:ggg:ggg:ggg:hhh","router_external_ip":"null"},
"natpmp_autoconfig": {"server_ip":"10.70.0.1","found_natpmp":true},
"upnp_autoconfig": {"server_ip":"10.70.0.1","found_upnp":true,"error":"doaction request return statuscode: UnknownError"},
"multinat_autoconfig": {"status":"Failed","error":"Network Trace Failed"}
}

Describe your network setup

-

[BlackJack]

Please see:

[mjw (Father! Father! Resist not! Let us destroy the core! Set us free!)]

Roon ARC will continue to work with this message.

[vadim]

Hello @John_Faber

Thank you for the report.

Your diagnostics show “status_code”: 530 and “error code: 1016”. These errors indicate a temporary issue with the cloud infrastructure provider (Cloudflare), which is preventing your Roon Core from successfully running the connectivity test.

Please give it some time and keep an eye on the status page: CloudFlare Status Page

Because the test itself is failing to reach our servers, the “Not Ready” status and the UPnP errors you see might be misleading. Your actual connection configuration may be fine.

Please try this practical test: Ignore the error message in Roon Settings for a moment.

1. Disable Wi-Fi on your phone (switch to 4G/5G).
2. Open the Roon ARC app.

Does it connect and play music? If it works, you can safely ignore the error message while we resolve the server-side outage. Please let us know the result!

[John_Faber]

It does connect and play music with 4G/5G.

Thanks!

[Mandrill]

Different IP address but same issue. Error message in Roon to validate ARC functionality, but in Android ARC App everything is working fine outside my home network - music is playing at 5G

[vadim]

Hello @John_Faber @Mandrill ,

Thank you for the update. I am glad to hear that everything is working. Enjoy your music!

[Norman_Spector]

I disabled wi-fi and tried 5G and the app closed; can you let us know when the issue on your side has been resolved?

[Mandrill]

Thanks for your prompt response, @vadim

In addition to my posted error message, I saw another message in Roon stating that there were problems synchronizing metadata due to server connection problems. Resolving this needed a reboot of my NUC and Router.

After completely reconfiguring my router and smartphone (even though I hadn’t changed anything for months), I saw in this post that you are already aware of this problem. Next time I’ll look at the community first