New 14-day trial and Roon is a disaster. Roommate's trial was flawless on the same equipment. Please help

Hi @Drew_Robinson,

I definitely agree with making sure to start “fresh” if there was a trial before. I’d uninstall Roon and make sure that the database folder are removed. Reinstall and if you’re seeing any issues still please let us know and we’ll be happy to help!

I really wanted this to work, but at this point I think I’ve given up. Still six days left on my 14-day trial and I don’t think I’ll subscribe.

Following the original post, I uninstalled Roon from the i3 box and completely disconnected it from my network (I was only going to use it as a Roon Core anyway). I instead installed Roon Server on my 2020 M1 Mac mini and pointed it to the network share where my music lives.

However I’m still having issues including connection troubles, especially with Chromecasts. Tracks often just stop playing in the middle with no known cause. Volume levels on Chromecast devices still blast out of the speakers at max volume for a second or so after a playback starts, even with the Roon volume set low in the remote. Speaking of volume, the volume level of my Squeezebox device is very low, and still not loud enough even with everything turned way up. After multiple library scans there are still several hi-res Flac albums in my library that aren’t available, so I have to play them with different software if I want to hear them. (I guess you can’t re-scan individual folders…?) Tidal issues persist also, and today Roon won’t connect to Tidal at all even after a re-boot. I can connect fine if I launch the Tidal app on its own without Roon.

The signal path with Chromecast devices continues to bug me. Here’s what it looks like:

I still can’t figure out why the two Equalizers and DSP Volume are there. I can’t get rid of them, and I can’t help feeling this is some symptom of the overall problem. I’m also having issues with Roon not advancing to the next track without the play/pause button being pressed twice, but I see that’s a known bug so I predict at least that will be fixed.

I’m tired of dealing with this and I plan to abandon the effort. I should have just taken over my roommate’s subscription because it worked perfectly when it was his account. Since I changed accounts it’s been nothing but trouble, even on a completely different computer. Thanks for all suggestions but it doesn’t appear this was meant to be.

Update: A re-boot of the computer seems to have solved my Tidal log-in issues, at least for now.

Don’t know about the playback problems (which sound like possible network issues). But, the part about changing output devices and the new device starting to play whatever it was playing days ago instead of what was playing on the device you switched from… that’s how it’s supposed to work. It sounds like you want to use the “transfer zone” feature, which does what you want, I think.

Transfer Zone

Roon allows you to transfer or move your current track, queue, and radio to another zone. While viewing the queue, click on the double arrow icon and select the new zone. On a phone, click the middle of the footer, on the song name, and select Now Playing. Just below Now Playing will be the double arrow icon . From there select your new zone.

the part about changing output devices and the new device starting to play whatever it was playing days ago instead of what was playing on the device you switched from… that’s how it’s supposed to work.

Yes, I wasn’t experienced with Roon when I wrote that and have since realized this is the way it’s supposed to work. Thanks.

The DSP volume would be expected if you are using Roon to control volume through Chromecast audio.
While you are in the Chromecast zone, click the speaker icon in the lower right corner. There will be some text about volume control. What does yours say?
While you have the box open from clicking the speaker icon, click on the DSP text. That’s where the equalization stuff is probably set.

Thanks for the reply. I am using Roon to control the Chromecast Audio volume, so at least that’s explained. What about the equalizers?

I don’t see any text when I click on the speaker icon lower right. Here’s what I’m seeing.

Click on the DSP text in that box. It will open up a whole panel devoted to DSP-related signal modifications.

It may be that since you are using Chromecast device volume isn’t an option, so there will be no choices. Hence no text.

Here’s what I see when I click DSP. Nothing selected in there.

If the equalization was coming from Roon, I believe that signal path would say Parametric EQ. Since it doesn’t say that, and there is no evidence of Roon setting the equalization. perhaps it is set somewhere else. I’m not familiar with Chromecast, but I see this:
Change your sound settings - Android - Chromecast Help (google.com)

Thanks. I looked at that and there are indeed bass and treble sliders on that screen in the Google Home app. There’s no way to turn equalization off – the sliders are just there.

In the original setup (with the previous Roon account) these equalizers were not there in the signal path, and the DSP Volume wasn’t there either. This is is why I though these were a symptom (or even cause) of all my new problems since the account switch.

Edit: I moved the sliders to the middle/neutral position and the equalizer entries still show up in Roon’s signal path, with +2dB for Bass and +3dB for Trebel.

Okay. It sounds like the bigger issues are somehow network related. @Dylan, who is with Roon, will have better tools to help figure that out. But two things he’ll probably want to know:

  1. Exactly how is the core (on the Mac Mini) connected to the network.
  2. You note a managed network switch. Where is that located in your network?

Thanks again.

  1. The Mac mini is connected directly to the Netgear switch by ethernet. Wifi is turned off on the Mac. The WHS server containing the library is also connected to the same switch, so presumably a direct wired path.

  2. The Netgear switch is technically a ‘managed switch’, but I’ve never gone in there and changed default settings. It’s therefore not really a managed switch all at the moment. Sorry for confusing the issue.

The switch is between my cable modem/router and the rest of my wired devices.

Managed switches, if not setup correctly, give Roon fits.

Can you (temporarily) take the switch out of your chain, just as a test?

Is this the same switch your roommate was going thru?

Yes, it’s the same switch and configuration as before (except now using Mac mini and different account.)
It would be difficult to circumvent the switch. I’ll give it some thought. Thanks.

Edited to emphasize: the switch remains at its default settings and has never been managed

Some managed switches have some of the “managed options” turned on by default. So don’t assume it’s not a managed switch issue. Sorry to hear of all the hassles you’re having. Typically it “just works” as you noted from the roommate’s trial.

Hi @Drew_Robinson,

Do you experience this if you play to anything besides the Chromecasts?

Can you share a screenshot of Device Setup and the Signal Path when playing to this device?

I’d like to point out some documentation we have that may be helpful here. In our KB we have an article about Skipped Files and an article about why some files might be missing from Roon .

If you go to Settings > Library > Skipped Files do you see any of your missing files there?

I’d like to recommend looking at a couple of specific examples of tracks that did not get imported into Roon. Are they supported files? Are they showing up in Skipped Files? If it looks like they should be importing, let me know! Screenshots of these files in their storage location would be helpful for discovering what may be happening.

Often times we’ve found that connection issues with TIDAL can be resolved by using Google DNS or Cloudflare DNS — Can you give that a try and let us know if it helps?

As mentioned, this can definitely cause some issues. We have information about this in our Networking Guide — I definitely recommend checking that out! Ultimately bypassing this or adjusting settings on this would be good to try.

Do you experience this if you play to anything besides the Chromecasts?

No, just with Chromecasts.

Can you share a screenshot of Device Setup and the Signal Path when playing to this device?

Sig path

In our KB we have an article about Skipped Files and an article about why some files might be missing from Roon

Thanks for this. I had no idea there was documentation or a place where skipped files are logged. I’ll look into this.

As mentioned, this can definitely cause some issues. We have information about this in our Networking Guide

I’ll have a look at this as well. Like I said, bypassing the switch is a challenge given that the ceiling AP is plugged into it, so without the switch I have no WiFi and therefore no Roon devices other than the Mac Mini, which already works fine. Also keep in mind the same switch was present when the first account was used and there were no issues. Nevertheless I’ll look into it.

Thanks for the reply. Three days left now on the free trial and I think I’ll likely extend it, at least for a month.

Edit: Can you explain the two Equalizers and the DSP Volume entries in this signal path? These are present in the signal paths of all my Chromecast devices. Thanks.

Hi @Drew_Robinson,

Based on the Signal Path it looks like this is happening after the audio has been sent to the Chromecast. Are there any settings that might be causing this if you look at the Chromecast’s audio settings?

What kind of device do you have the Chromecast connected to?

You might have those set in Google Home app as this overrides settings in Roon if applied and Roon will report this. Go into Google Home and turn off the equalizer. Also if you using device volume on Chromecasts your using its crappy volume control which is not lossless. Best to set it to 100% and use amp to adjust volume.

Your screenshot shows a 96Khz file - not sure whether or not this is coincidence. Many people have experienced issues with dropouts at 96Khz with CCA - simplest solution is to downsample the content for this zone via Roon. However, if all is well, it should work fine at all other lower sample rates.