No text displayed on remote clients on Windows 7 & Android 6.0

[racingdriver]

@support,
Can you help in resolving the following two issues.

Background
The issues just started today, 1Mar20. Did the following without resolution of issues:

1. Reinstalled remote clients for (1) Window 64 bit running Windows 7 OS, and (2) Android mobile device running v6.0 - No change to metadata issues

2. Reinstalled the roon OS Version 1.0 (build 183) stable - No change to metadata issue

Description Of Issue

1. Mobile device running Android v6.0 with roon remote app loads Discover page, hangs, crashes, and closes. (note: backup Android Tablet v.9 works ok)

2. roon remote Windows 64 bit on Windows 7 OS client Does not display text/metadata.
   Here’s a screenshot on the 64 bit.

Thanks,
g

[Carl]

Hi @racingdriver,

There have been a number of reports of Roon B521 having these issues with certain tablet devices and GPUs.

To help Roon’s support team could you list the make and version of the table you are using … and also what GPU your Windows machine is using.

For the Windows machine I’d recommend checking that the latest graphics drivers are installed from the GPU manufacturer’s website.

[racingdriver]

Hi Carl
Thanks for the moderator intervention. Everything worked perfectly, until today. What changed on my end? Nothing

1. The Mobile device is a Motorola G3 running Android v6.0 (remote loads Discover page, hangs, and crashes).
2. The Android tablet is a Galaxy 10 Tab A running Android v9.0 with no issues used as a remote
3. The workstation is an HP p6570t running Windows 7 Home premium with an ATI Radeon HD 5450 adapter. I checked for the latest drivers and received the following response, “The best driver software for your device is already installed”
4. GPU Name Cedar
   GPU Variant Cedar PRO
   Architecture TeraScale 2
   Foundry TSMC
   Process Size 40 nm
   Transistors 292 million
   Die Size 59 mm²

Next steps?

Thanks
g

[Carl]

[quote=“racingdriver, post:3, topic:96439”]
What changed on my end? Nothing.
[/quote]I suspect Roon updated to B521, do you recall when Roon updated to B521… you could trawl the a Roon log files to confirm.

@racingdriver

Next steps?

I think you have done what you can your end … I know the Roon devs are working on understanding these crashes and no text issues … to find the root cause and hence a fix.

So it’s a matter of watch this space.

Someone from Roon will reply in due cause, but bear in mind it’s the weekend so responses maybe be a little longer than normal.

[racingdriver]

Hi Carl,
I trawled the rock server logs, but they are wrapping unless there is an archive stored somewhere else?
“03/01 17:38:28 Trace: [bits] updated bits, in 269ms 03/01 17:38:28”

Thanks again for the assistance. I am watching.
Cheers
g

[Carl]

I don’t use ROCK but I suspect it’s the same on all platforms the active logfile is .log and rolling archive of files are named .log.1 to .log.20. **.

When Roon updates, the installation is shown in the current logfile. It then reboots itself and new logfile is started. The new build number is shown in the first few lines of that new log.

** 20 logs or so is more than week worth on my system with Roon running continuously Of course if you restart Roon frequently then the history will be shorter.

[racingdriver]

Thanks, Carl. It appears that you are correct, and it is the same on all platforms. And I restarted the server, when I initially had the issues.

Here is _log.20 "03/01 16:48:39 Info: Starting RoonServer v1.7 (build 521) stable on linuxx64
03/01 16:48:39 "

Interesting, because Display Port: 9100 in Chrome works, but nothing else does. Screenshot:

[dylan (Dylan Caudill)]

Hi @racingdriver,

I just wanted to reach out and let you know that our team is hard at work on this and we’ll be sure to update you when we have more information. Please see our latest updates here:

Under Investigation --- App freezing on older Android devices with Adreno 300-series GPUs (Updated 02/25/2020)

Our team has been hard at work gathering data and doing internal testing on this issue and we wanted to provide everyone with an update: In our recent releases we’ve been working toward improving Roon’s graphical capabilities, and unfortunately these changes appear to be causing issues on some older Android devices with certain Adreno 300-series GPUs. Our QA team (and our alpha testers) test with a wide variety of devices, but unfortunately the device that we use to test this GPU family happens…

Roon 1.7 B521 Missing Text With Radeon GPU [Under Investigation]

We are aware of an issue affecting Windows devices with certain older Radeon GPUs that is preventing text from displaying on the latest version of Roon (B521). Our team is currently investigating this issue and we are working to resolve this as soon as possible. We will be sure to update everyone here when we have an update on this issue. You have our apologies for any inconvenience this issue may cause. Thank you, The Roon Labs Team

[racingdriver]

Thanks Dylan and Carl.
g

[dylan (Dylan Caudill)]

Hello,

We’ve released a new update, Roon 1.7 Build 528, which contains improvements that we believe will help with the issues you are experiencing here. Please see our release notes below:

Roon 1.7 (Build 528) is Live!

Hi everyone! We have a maintenance release going live, with a number of bug fixes and performance improvements. As we continue to push Roon’s graphical capabilities forward, we’ve become aware of issues related to some older graphics chipsets. Over the last few weeks our team has acquired a number of older devices, which have allowed us to better understand how their drivers are misbehaving and work around these limitations. Today’s release addresses a number of hardware releases, along with…

Thanks,
The Team At Roon Labs

[racingdriver]

Dylan
Thanks very much for Build 528, and it works well for my older mobile device that I use for a remote. Thanks!!

Unfortunately, the update did not fix the lack of text for the [Windows 64 bit] remote app used on the Windows workstation with the ATI video card referenced in this thread.

I completed the following steps:

1. Removed the Windows 64bit application and reinstalled
2. Updated ROCK to Version 1.7 (build 528) stable and Version 1.0 (build 186) stable OS

No change to the workstation Windows 64bit control application.

Next steps and recommendations?

Thanks again,
Guy

[dylan (Dylan Caudill)]

Thanks for the update, @racingdriver, and apologies for the continued issues.

Would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link?

[racingdriver]

Hi Dylan
Here is the shared DropBox link with the compressed folder of roon logs.

racingdriver-guygordon@homail.com.zip

thx
g

[dylan (Dylan Caudill)]

Thanks for sending that over, @racingdriver — I’ll get this to the team.

[nuwriy]

Hello @racingdriver,

We’ve just released Roon Build 536 which includes changes that we believe will help improve things here. Please give Roon an update on all of your devices and let us know if you still have any trouble!

You can read the full release notes here:

Roon 1.7 (Build 536) is Live!

Hi everyone! Another release is rolling out now, with new functionality and a number of bug fixes and performance improvements. Auto Sleep Roon Build 536 includes Auto Sleep, which automatically puts supported devices into “standby” mode if you haven’t played anything recently. And after going into standby, your device can easily be “woken up” just by playing content in Roon. This setting will work with Roon Ready devices that meet the above criteria, as well as devices from Devialet, Linn, a…

Thanks,
The Team At Roon Labs

[racingdriver]

Hi Nuwriy & The Team At Roon Labs
All issues resolved. THANKS!!
Keep making roon labs the awesome service that it is.

While I have your attention, lean on Deezer for integration please. The Deezer library aligns better with my European tastes than the Urban American Tidal library.

Thanks again for the professionalism.

Cheers,
g