Complex behavior, but I’m pretty sure this description is accurate. It’s repeatable. Fairly recent, I would say a few weeks, but I was offline for a few weeks before that — likely most recent build.
On my iPad, I bring up the Now Playing page, and I can follow the links: album pages, artists, composers.
But if I have been doing something else, like reading on the web (or writing this!), when I come back to Roon the links dont work, it hangs with the Roon logo, “Loading…” Only way to break out of it is to shut down the Roon app (which isn’t easy on an iPad!) and restart it.
(Nothing wrong with playback.)
And here is a really arcane case: if I click the Close X in the upper left, it sometimes works and sometimes not. Specifically, if the previous location was something else in a Roon, like another album or artist, I can close NP and get back to it. This works even if the previous page was the same album, reached through some other navigation. But if I have tried to get to the album or artist through an NP link, it is as if that page is poisoned, I can’t get to it through the X either.
When I view the “Now Playing” screen or whatever it’s officially called and click the artist’s name next to Performed By, the screen will just say Loading Artist… forever.
If I search for the artist and click on the artists name, it will populate all the correct data instantly. It should be loading the identical data, but one link works and the other doesn’t.
This only happen on my iPad Pro.
Here are screenshots of what I’m talking about and a video I made showing the issue. In the video I run the standard search at 4:44 so you can see how quick the artist data loads this way.
Thanks for reaching out! We currently have a ticket open with our development team for this behavior. I can’t give any specific timeframes, but we will be sure to keep everyone updated here as soon as there is new information available.
I got very often of endless “loading album” problem while remote from iPad/iPad Pro/iphone Xs Max devices.
This problem happens after switching from other apps back to Roon app, or waking up the devices back to Roon app. The app loss control of going back to track list page and freezing on “loading album”. If I wipe out and re-running roon app then it works again.
Any way to improve this problem?
My system:
roon server --> QNAP HS-453DX NAS
roon core & output–> Win 10 PC --> DAC
roon control --> iphone Xs max / ipad pro / ipad mini
Thanks for contacting us regarding this issue. We are aware of a similar issue where users are presented with a “loading album” page if they click on the album details or artist name on the now playing screen, see this thread (Now Playing Screen Clicking on Album/Artist link takes either ages or does not work at all [Ticket In]). Is this the same issue as the one you reported here? Are you accessing the “Now Playing” screen or are you accessing the Queue screen on these respective devices?
I can also confirm if this is the same issue by taking a look at the diagnostics from your devices. To do this, can you please reproduce the issue once more and let me know the exact local time in your country (e.g. 6:11PM) that it occurs at? Once I know that info I can enable diagnostics for your account and take a look to see if this is the same class of issue that has been reported and is actively being investigated by the dev team.
Thanks for confirming that error state, this does indeed appear to be the same issue. I have gone ahead and moved your post over to the main thread for better tracking, once we have addressed this issue someone from the support team will be sure to update you here.
Core Machine (Operating system/System info/Roon build number)
Roon Core on QNAP NAS (i5 3470T CPU, 16Gb RAM, Roon DB on 250Gb SSD, 150.000 songs on 3*6Tb WD Red) or ROCK on NUC7i3/NUC6i5
Latest build of Roon on all devices
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Main router Asus RT-N66u, NAS Core on WLAN link, other cores hard wired. One HP Gb switch in mix
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/ect.)
Diverse, Auralic Aries G1 and Femto, Raspberry Pi, AlloUsBridge, SOtM sMS-200
Description Of Issue
All of the links on the Now playing-page are dead, leaving an animated Roon icon; “Loading album/artist/composition…”
Thank you for the report. We currently have an active ticket with the dev team regarding this behavior, so more information is not necessary at this time. As soon as I have any updates to share, myself or someone from the Roon team will be sure to update this thread.
I have been experiencing this issue since 1.6 as well. Mac Mini 2012 Core i7. Using local files and Qobuz. It happens regardless of endpoint - KEF LS50W - Bluesound Node2 - AirPlay.
We’ve made a change here in Roon 1.6 (Build 416) that we believe should address this behavior. Please update Roon and let us know if you’re still seeing any issues. You can read the full release notes here:
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