Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.
· No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Nucleus*
Select any of the following components that are present in your local network setup
· None of the above
Describe the issue
Nucleus Rev B - Unable to find Roon App via network Curr: ROCK - OS: RoonOS 1.0 (build259)production
Describe your network setup
Connected to single Desktop FiOS Router same subnet IP Subnets same, all FW disabled, Using tested/verified Cat6A cables directly connected to FiOS router (Latest HW from Verizon FiOS) all Firmware/OS Patching is current, All/any other devices work soundly - Gigabit Internet, no issues Bandwidth/Latency - Never attached to WAPs/WiFi disabled entirely no VPNs or Switches/Gateways on the network.
Can you access the Web Administration Interface of the Nucleus by typing its IP address in a web browser, or by typing http://Nucleus/ into the browser?
If not, can you attach a monitor or a TV to the HDMI connector of the Nucleus and post a photo of any messages that appear on the screen when the Nucleus is rebooted?
I do have a monitor attached to my Nucleus RevB. - No UI, no anything really.
Here are a couple screenshots. attached to the email.
Additionally, I did also attempt - successfully, the following
Created and installed the Recover USB Stick
Booted/Recovered via the USB stick and the screenshot is all that I get - a running server, invisible / inaccessable to my RoonApp (phone, PC, MacBook, Linux workstation) all via CAT6a (verified-working) S/FTP cables.
Please let me know if there is anything else I can provide?
If you did follow the Nucleus Recovery instructions and performed a recovery (NOT an “Install”), then your second and third screenshots are showing that something is wrong. Your model is displaying as a ROCK system, and it should say “Nucleus”.
This is usually a sign that the m.2 SSD is faulty and needs replacing.
A member of the support team will respond here with the next steps to take to resolve this issue.
Welcome to the forum and thanks for your patience while your case reached our queue.
It is strange that it looks like ROCK has been installed and is operating as expected. I am looking over your account diagnostics and it looks like the Nucleus is nowhere to be seen, which is not too atypical if you haven’t been able to log in.
Did you perform the recovery or the install option? If you did recovery, give install a try, we can perform a remote update on the unit back to Nucleus firmware once it’s online and you’re able to sign into it again.
As per the Roonlabs Online Nucleus Guides/KB articles: here, I attempted to follow all the details to troubleshoot, re-verify setup, and home-based network/gateway/Firewall rules/No-Wifi and in/out bound traffic in the FiOS Router and good-known patch cables.
Eventually I
I reviewed, then completed the steps to validate/test/ensure I had good-known working RAM, & storage inside the Nucleus Rev B. appliance as described: here
To perform/attempt the Recovery, I followed these steps exactly: Here
Then lastly. I submitted the ticket - based on instructions/Q&A here: - Read the Help Guide here:
STATUS:
Still no UI, Admin GUI, No valid namespace, etc resolves for me & RoonApp cannot locate Nucleus.
FINDINGS/NOTES:
I did not have an power/electrical issues, all devices on a whole-house surge protector, and a desktop APC surge protector/Power conditioner.
When attempting recovery USB - I do see/get the following on the prompts (See attached Image)
I did re-perform the Flashdrive creation and recovery steps.
I have also order replacement SSD - Transcend-TS256GMTE110S & RAM: Crucial RAM 8GB DDR4 2666 MHz CL19 Those will be here in 3 days time, so I will be looking forward to providing updates at that time.
See attached Pics of my Bootstrap Options - Install & Recovery options not present… An issue w/the USB itself or Image perhaps?
It looks like your Nucleus was recently seen by our diagnostic servers, have you been able to make further progress since your last message? If the Nucleus is now operational as ROCK, you can submit a request to upgrade it via the below form:
Back again after replacing and re-trying to restore/recover the Nucleus w/new SDD and RAM.
it seems the SSD was damaged severely.
I will say booting into Visual BIOS window/utility was more challenging than I expected. Otherwise swapping the internal storage did the trick. IDK if there is a different readme/KB article that covers this process a bit more? (Something more recent - for newer Windows/iOS platforms?)
