Over 300 Qobuz albums have disappeared [Investigating]

Support Nucleus Support
14

Hey @Lance_Smith as well as everyone else experiencing this issue,

While we take a closer look on our end, can you please share more information around your system setup? As a first step can you also sign out of your Qobuz account in Roon, clear the cache in your database, and re-sign in after? Steps to follow below:

  • Sign out of Qobuz
  • Stop Roon Server from running in the Web UI
  • Find and open your RoonServer database
  • Navigate to RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon Server via the WebUI, re-log into Qobuz, and verify if the issue still occurs

I’ll be on standby for your reply :+1: