Playlist songs suddenly unavailable

Mike_Patterson · November 30, 2019, 2:42am

Core Machine (Operating system/System info/Roon build number)

Hello, been using Roon for approx. 2 years, Qobuz as soon as it was available. Have several playlists with songs from qobuz. All of sudden 90% or greater of the songs now indicate “unavailable “
My qobuz account is in good standing.
Using WiFi with an oppo 203 as the output from a Mac laptop running Roon core.
Ideas ?

Thanks
Mike
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

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Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

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Description Of Issue

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dylan · December 2, 2019, 12:16pm

Hi @Mike_Patterson,

Is there any change after a reboot?

Was this playlist made in Roon or in Qobuz?

Are you able to play this content outside of the playlist?

dylan · December 6, 2019, 5:04pm

A post was split to a new topic: Tracks from Qobuz playlist showing unavailable in Roon

Mike_Patterson · December 6, 2019, 1:38pm

Hi, No change after re-boot, I logged out of Qobuz, and then back in. All my playlists are basically broken.
I did do an upgrade to Roon on Nov 28th, may have been when this started ??

I can log into my Qobuz account outside of Roon and although I can a find a song or two that is unavailable it is no where near as widespread as within my Roon playlists. Seems to be affecting all playlists
thanks

dylan · December 6, 2019, 5:04pm

A post was split to a new topic: Lost Qobuz connection

Mike_Patterson · December 10, 2019, 2:48pm

@dylan
Still same issue. I did notice that the Roon screen briefly flashes " Too Many failures. Stopping playback. Check your Qobuz account"

My Qobuz account seems to be in good standing as I can browse music and play tracks.
Mike

dylan · December 10, 2019, 6:18pm

Hi @Mike_Patterson,

I have a ticket open with the technical team to investigate this issue. I’ll be sure to follow up as soon as I have their feedback on this.

Thanks!

Mike_Patterson · December 10, 2019, 6:52pm

Thank you Dylan.

Mike_Patterson · December 16, 2019, 8:00pm

Hi Dylan, Any update ?
Mike

Mike_Patterson · December 16, 2019, 8:30pm

dylan · December 17, 2019, 3:05pm

Hi @Mike_Patterson,

I checked our internal tracker and see that this is still under investigation by the technical team. I’ve requested an update and will be sure to reach out once I have more information.

Mike_Patterson · December 24, 2019, 6:23pm

any update ?

system · December 23, 2020, 6:23pm

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