Popping noise like stylus skip with NAD T778

[Carlos_Ramirez1 (Carlos Ramirez)]

Hello,
I am using Roon through my NAD T778 receiver and hear a popping sound in all music in Tidal like if the track was skipping slightly, happens every 2-3 seconds with all songs I play. It is not my receiver or speakers as I do not get this popping sound without Roon using Tidal through BluOs. I use Roon version 1.7 (build 610) in a MacBook Pro, internet at 90mbps. Can you please help me?

[wizardofoz (Mr Fix It aka The Wiz)]

Can you post a screen shot of the signal path when this is happening?

Also are you using any dsp options?

What is the network connectivity like…if you are using WiFi for the core and to get to the Nad then it’s possible you are maxing out this connection. Roon advises against running a core on WiFi

Roon Knowledge Base - Networking Best Practices

[Carlos_Ramirez1 (Carlos Ramirez)]

[Carlos_Ramirez1 (Carlos Ramirez)]

Here is the signal path, I am not using DSP options. I run the core on my MacBook Pro and yes it is on wifi.

[nuwriy]

Hello @Carlos_Ramirez1, could you please try to reproduce this issue with your core connected to the router via Ethernet?

[Carlos_Ramirez1 (Carlos Ramirez)]

Hi, yes I will get a ethernet cable and try it and will let you know, thanks!

[Carlos_Ramirez1 (Carlos Ramirez)]

Hi, I connected through ethernet and I get the same popping sound. The processing speed increased though, as shown in the signal path below, but still the same issue. Something else to try?

Add images

[Felix_Witte]

Hey Carlos, its for sure your NAD. I can tell you that, because nearly every T778 has this problem. It’s an official problem and NAD work something out.
I would contact your dealer and he has to contact NAD.

It’s really sad, but you’re not alone

[Carlos_Ramirez1 (Carlos Ramirez)]

Thanks Felix, however this does not happen with BluOs, only with Roon, it is not the popping sound that T778 users refer to, I also have that when turning the receiver on or when switching sources. My issue is a sound like if the music was playing in a record and the stylus was skipping every few seconds.

[GKern (GDK)]

Does it still happen when you play non-MQA files from Tidal?

[Felix_Witte]

Sounds Crazy. Mine is working fine (without talking about the plopping sound).
Then I don’t know.

[Carlos_Ramirez1 (Carlos Ramirez)]

Yes also with non MQA

[nuwriy]

Hello @Carlos_Ramirez1, I wanted to point out that the NAD T778 is showing as uncertified on my side.

A fix for Uncertified Roon Ready devices

In this post, we clarified the position we were taking in regard to uncertified Roon Ready devices. After hearing back from many Roon users on the subject, we’ve come up with a solution to address the concerns we heard. We believe this solution addresses the concerns of most affected users while also pushing the industry towards a higher standard. First, let me reiterate our goals: Enforce the Roon Ready licensing terms, thus ensuring that Roon Ready devices made available to the public can…

Do you have another device that supports Airplay that is working?

[Carlos_Ramirez1 (Carlos Ramirez)]

Yes I do and it works ok without this skipping sound, when will the NAD T778 be Roon certified?

[danny (Danny Dulai)]

@Carlos_Ramirez1

when will the NAD T778 be Roon certified?

Please read my post on what you can expect from this program that gives you developer access to uncertified devices:

A fix for Uncertified Roon Ready devices

No problem. While I can’t say much about various certifications, I can provide clarification! The pink banner means nothing other than “you can’t use this device outside a developer environment”. Devices showing the pink banner should have no public-facing information, as they are not publically available. The Partner Matrix, our partner’s page, and other pages will not show these devices, as they are not certified yet. If they do, it is a mistake (and mistakes do happen). These devices show…