Pro-Series iOS Phones Not Locking to 120FPS Refresh Rate [Ticket In: Affecting Pro-Series iPhones]

Hi everyone,

This ticket has been moved and retitled to address the specific fix we’re implementing to allow Roon to operate at the higher frame rate on ProMotion-equipped iOS phones (Pro Series).

To report a support issue with iOS more generally, please create a new topic thread. Scrolling issues contain two components: the hand gesture, and the response within the app. Without both pieces of information, we’re often relegated to a blind fix. The more precise the report, the more actionable. In this sense, we are inherently limited by the imprecision of language.

We can investigate issues far more efficiently - and thus expedite the release of a potential fix - if we have a video of the scrolling behavior that includes the hand gesture. If you have the means, please take a video with another phone that includes the hand gesture causing the scrolling symptoms. You can request to share this privately via PM in your post and our team will reach out.

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