This is so frustrating… When Roon is working it is very useful… I have to think someone tinkered with Roon’s software and now the bugs prevent music from playing reliably…
I really would love a speedy resolution to this (especially after paying $500 for lifetime membership), but there are no speedy resolutions… you post a problem and then you have to use days replying to questions back and forth by messaging.
If I select a song, Roon no longer reliably starts the song. Others have complained about this…
ROON used to work fine… now I wish I never updated the software…
I just want ROON to work… I want to select a song and have it start playing again… sometimes I have to select the son g 10x in a row to get it to play…
Thousands and thousands of people are running Roon without issue, in all kinds of configurations. Our 1.2 release rewrote the entire audio infrastructure from the ground up and, as expected with changes that far-reaching, there we’re a handful of issues we did not uncover during our extensive QA process. We’ve already released one round of bug fixes and while we have another round on the way, the vast majority of the issues we’re aware of are now closed.
If you can give me some information about your setup, I’m sure we can resolve your issue as well. Thanks!
Sorry to hear you’re having trouble. It seems to work for the vast majority of people so the problem is likely something to do with your setup. As per having to wait days with back and forth messaging - what do you expect? Roon does not have a dedicated customer service department! I think it’s good how the Roon team respond to all user problems and ensure that it gets sorted. Maybe someone from the team - @mike@vova@danny could take a look at it.
Edit: mike beat me to it and posted above before I did
Extracampine… I understand you took my post personally…
But your comment “what do you expect?” Is as offensive as you obviously meant it to be. What do I expect for $500? What should I expect? Shame on you for treating a paying customer like that. I just hope to get this working so I can enjoy my system. The best way is to take a video of the behavior and my settings. Is there a way to email or upload the video?
Thanks for posting the video, it is easier to see the problem now. I saw in the video that yhou ad problems with Roon stopping when you were using iOS remote. Do you have the same problem using Roon on MBP directly to play?
Another thing to try to help isolate the issue would be copy some files over to MBP or in a Sdcard/usb stick and temporarily add it to the library. Then play music from there instead of NAS to see if the problem persists. This would likely help the devs debug the problem.
Just want to clarify for you that extracampine, Kman, Greg and I are users like you. The only Roon staff member in this thread is Mike and that is signified by the Roon Labs in his title and the (fake) green jellyfish Roon symbol next to his name. Accordingly, we can’t call you or make arrangements for a call.
The Roon community has quite a number of people who try to assist other users. Partly because we like the product and want others to enjoy it, partly because Roon is actually a very small company (9 people in total) and the more we can do to help each other, the more they can do by way of development.
Unless you tell us you prefer us not to, other users will continue trying to assist by asking questions or suggesting troubleshooting procedures. @mike will also be on the case and will be back in touch again now that he has the information you have provided.
@miyagi1218 - relax, I didn’t take your post personally. You appear to have mistook me for a member of the Roon team (“Shame on you for treating a paying customer like that”). And in terms of “offensive”, look at the title of your thread!
Thanks for the video @miyagi1218, and for your patience.
We actually have a Merging NADAC in-house and we pulled it out this morning to make sure it’s working for us on OSX. We’re not having any issues here, so something is different in your setup versus ours. I’m sure we once we figure out what that is, we’ll be able to move forward here.
First off, have you installed the CoreAudio driver they provide?
Second, have you confirmed the DAC is tuned to the right source? It seems weird that the DAC would ever start when this was set incorrectly, but the behavior of this DAC can be a little different than what you’re expecting and sometimes you need to pick the name of the computer from the front panel. (If you need more detail here, let me know. Sadly for me, the NADAC isn’t here with me at the moment
Finally, I think a few of @ncpl’s questions above are really good.
I forgot to install core audio driver… after wiping nadac to factory and computer to factory and reinstalling, etc… the system is working now… I will continue to trouble shoot, but all known issues seem to have been eliminated… Thanks for all of your patience… and thanks to the community members who put up with my rants…