Provide help with a connection issue

[ira_kaufman]

I cannot get Roon to provide help with a connection issue. Their is so much information on the site the community advice is not helpful. I don’t have days to spend on fixing this issue.

Does anyone know how to contact roon for tech support? I have sent two requests in the past week and have not received any response.

[Robert_F]

Ira, sorry to hear about your connection issues. This forum is the only way to contact Roon support. I looked for recent posts from you but see only one post from 2016. I recommend you follow this link and create a new post in the Support section so we can try to assist you:

I'm having a problem with Roon -- how do I report it?

Question about Roon? Having a problem? Start here. Frequently Asked Questions The Roon Labs Help Center is a great place to find answers to common questions or issues. Here are a few places to start: Getting Started With Roon Importing Your Music Collection Audio In Roon Browsing And Playing Music In Roon Managing Your Collection and Metadata If you’re still having a problem and need to contact Roon Support, see below. [image]

[benjamin]

Hey @ira_kaufman,

Thanks for writing in and my apologies for the delay in getting back to you! I was able to take a closer look at your account, and it looks like you’ve been able to upgrade your devices to Roon 2.0, are you still having issues connecting Arc to your core?

If so, can you please share the error code you’re seeing in your Roon settings> Roon arc?

I’ll be on standby for your reply reply