Qobuz gapless playback gone [Improvements released with Roon build 1202]

Hey Doug:

I hope so too …

My machine
NUC i7 running Rock, 16 GB RAM

Asus RT-AX86U

Until the beginning of December I had an older Asus RT-AC88U, where the jellyfish with Roon always came up when the remote was not near the router.
Annoying.
At the same time, I also did the RAM upgrade from 8 to 16 GB, so I can’t tell for sure what all relates to the now flawless performance.

1 Like

Hey everyone,

I’m also having the gapless playback issue using Tidal, but I think I never had any issue using Roon ARC (and I listen to it a lot in my car). I know it’s not directly related and in any way a solution to the problem, but maybe there is something to investigate from Roon as to why “local” listening has this issue, but not “remote” listening.

Anyway, I hope it gets solved soon, like all of you!

Z.

Axel - what app did you use to record this video? I thought about doing just what you did but at the time didn’t want to spend the time to find and play around with a new app.

Thanks!

Hey Vincent
I’m just using the built in screen recorder of my galaxy, super easy

Here’s a tutorial:

But it also works with an iPad.

1 Like

…Smacks head with palm!

I have screen recording on my Pixel.

Thanks!

1 Like

Crossfade does not work either here streaming with Qobuz, instead of crossfading tracks there is always a gap. Even if i set crossfading to 10 seconds it first plays the actual song until its end, then gap, and then starts the next song. I believe this shows that there must be something wrong with ROON and not with the internet connection.

2 Likes

@Joe_underscore
I noticed the same behaviour using Tidal.

I have this problem too, it’s very annoying. ROCK Core & Roopiee Endpoint

I’m noticing a longer the usual delay when I switch from one selection to another – is this also a symptom of what’s being described in this thread?

@NipperDog yes, that also is a symptom. Still waiting for a fix…

1 Like

The phenomenon is now also occurring more frequently with local content. A reboot of the core brings (brief) relief. I have checked ISP, network and hardware, everything is OK and as it should be.

My core (Nucleus) now has 16 GB RAM, which should be easily sufficient. However, it was no worse with 4 GB RAM.

A few minutes ago I updated my Core and Remote to the new build 1193. This of course also means a restart of the Roon server software on my Ubuntu 22.04 Core. Right now I am playing back an album from Qobuz and notice that the problem with gaps between tracks has not improved.

I previously thought that Roon would start downloading and caching the next track, before the currently playing track ends. This doesn’t seem to work anymore. The track ends, and Roon needs about 2-3 seconds to start playing the next track. I can remember times when this has been working faultlessly.

Please note that these are not tracks from a playlist, these are tracks from the same album being streamed from Qobuz at 96/24.

Edit: Monitoring Roon’s server log file in real-time, I see that the buffer of the file being currently reproduced runs down to 1% (or that at least is the last log entry; in fact it runs empty), before the preloading of the next track starts… This doesn’t seem right.

Edit 2: Now suddenly it works well… one track ends, the other starts immediately… the problem is intermittent, at some times more noticeable than at others… annoying.

1 Like

Same here I’m afraid. Downloaded the update. Rebooted core (M1 Mac Mini) and went to my standard test live album (96/24 Qobuz). First track transition fine, second and third had gaps, fourth fine. Would appear the issue remains intermittent.

Never had a problem before 2.0. Core is hardwired to router with Ls50w 2 endpoint over Wi-Fi.

After the first four or five tracks with gaps, it suddenly began to work as it should… while playing back one track, the next one is being completely downloaded and cached… so at the end of the playing track the transition is immediate… We will see how it goes with other albums during the next hours and days…

Hey Everyone,

With the new Roon release, I wanted to make sure there is clarity around this Qobuz gapless playback issue.

In short, we’ve released a fix for gapless playback for Chromecast devices only. In regards to the broader issue with Qobuz, we are still working on a fix. Progress is steady, and a fix will be coming down the pipeline soon :+1:

Thank you for your continued patience on this, we realize how interruptions such as this can really hurt the overall listening experience. I will of course share any updates as they come!

16 Likes

I updated to 1193 this am and gapless has disappeared. Nothing like listening to a favorite live album with 2 second gaps.

Is this with local files, Qobuz or Tidal?

This is Qobuz. :grinning:

1193 here and Tom Petty live from Qobuz NO Gaps here
And i’m still here i Finland near Russian border

Rock >> Ropiee >> Burson Audio Playmate 2 >> Meze Audio 109Pro
Hope You solve the problem !

Known issue, Roon are working it (I’ve merged into the Support topic so Roon’s team see your comments).