Qobuz login failing [Resolved - Cleared Cache]

Support
1

Core Machine (Operating system/System info/Roon build number)
Mac OS Catalina 10.15.5

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
WiFi Eero

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Mac Book Pro

Description Of Issue
For the last several days Roon has been unable to login to my Qobuz account. I receive an error message that says

“Network error: please check your network connection”.

I have an active and working network connection. I am able to login to the Qobuz website and have verified that my subscription is active. I am able to login and stream Tidal through Roon. But Roon will not login to my Qobuz account.

2

Try clearing your cache.

  • Find and open your Roon database
  • Navigate to Roon/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs
3

Perfect. I cleared the cache, restarted the app and am good to go. Thank you!!

1 Like
4

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