With your server running on a Mac, are you able to double-check the firewall settings on the machine? If you temporarily disable your mac firewall, are you able to login?
I noticed that you’re currently using the legacy version of Roon. I wanted to let you know that, unfortunately, our ability to support this version is limited, as development for it has ended. This means we are no longer able to provide software updates or bug fixes. However, we’re still here to help with any questions or issues you might have!
Firewall disabled. No login possible . the same error message. I have tried with my user and with email adress but no success. Do you have a further approach?
Do you have a full streaming account with Qobuz, not a free account?
There seems to be a handshake issue when you attempt to login:
Warn: [qobuz] [http] error result from http request: System.Net.WebException: Error: SecureChannelFailure (Authentication failed, see inner exception.) ---> System.Security.Authentication.AuthenticationException: Authentication failed, see inner exception. ---> Mono.Security.Interface.TlsException: Unknown Secure Transport error `PeerHandshakeFail'.
Do you have any other antivirus or third-party security software on the mac you’d be able to review further? Or, do you have a different Roon remote you could attempt to use to log in with Qobuz?
Hi Benjamin,
your questions:
-1- I have a full qobuz account
-2- I have avast anti virus on my mac. For the tests I had disabled the functions.
-3- I have tried with Roon Remote 1.8 (legacy) via Iphone and Ipad
→ even the same Error: Netzwerkfehler: Bitte prüfe deine Verbindung
It doesn’t seem to matter which device.
However, when logging into third party apps, Qobuz has required the account’s email address for considerable time. Try entering this address.
It would be good if Roon’s documentation mentioned this. I can’t find it in the docs but it has been announced officially on the forum.
The login window should not be labeled „user name“ either because this is wrong, and it should verify whether an email address was entered. @noris please have this fixed, it has been years. [EDIT: Not sure if this is only the case in 1.8 and already fixed in 2.0. Disregard if it’s fixed ]
OK, then there’s an additional problem, but in any case the email address will be necessary even if everything else is fine.
What’s your Roon version? I notice references to mono in your log screenshot and mono shouldn’t be used anymore by Roon. It’s perfectly possible that they didn’t update the log messages accordingly, but worth checking, I thought.
I see. 1.8 is surely expected to still work with Qobuz, but are you sure that your Roon 1.8 is the latest update for 1.8? I’m asking because Roon removed Mono with 1.8 Build 846:
and the latest update for 1.8 was 1151:
Like I said, the mono stuff may just be logging text that they didn’t update and might mean nothing, but I’m just trying to cover all bases and making sure the issue isn’t caused by any easy stuff.