Qobuz Streaming Not Working

[Martin_Simon]

Same problem here: No Qobuz streaming via Roonserver possible - whether it is CD or HiRes. In Qobuz own App everything works fine. Very annoying!

[noris]

Hi @Martin_Simon,

Can you please provide some more information regarding your setup here by using this thread as a guide?

I'm having a problem with Roon -- how do I report it?

Question about Roon? Having a problem? Start here. Frequently Asked Questions The Roon Labs Help Center is a great place to find answers to common questions or issues. Here are a few places to start: Getting Started With Roon Importing Your Music Collection Audio In Roon Browsing And Playing Music In Roon Managing Your Collection and Metadata If you’re still having a problem and need to contact Roon Support, see below. [image]

Have you tried logging out and back into Qobuz? You can do this in Roon Settings → Services Tab.
Are you able to play tracks all the way until the end when using the Qobuz web player (play.qobuz.com)? Please try playing a track until the very end and not just the first few seconds.

Thanks,
Noris

[Martin_Simon]

Hi,
last night, I found the cause of the problem: As you asked I tried logging in and out Qobuz (in Roon) several times. Somehow that caused Qobuz to think, that I want to use my account on more than 3 devices/clients. I found this in my account under www.qobuz.com. After clearing all these active logins Qobuz worked as designed in Roon. Maybe lots of other Qobuz customers (with a real and active account) run into the same problem: Frequent logout/login in Roon causes Qobuz to stop streaming because of to many active logins…
Happy Easter

[noris]

Hi @Martin_Simon,

Thanks for letting me know the root cause of the issue. I have brought this up with the team to see if this is expected behavior here, I would assume not. Either way, glad to hear that you have managed to resolve this issue by logging out of Qobuz on the other accounts.

– Noris