Reverting a Nucleus from being a ROCK into a Nucleus again

[Friedemann_Wachsmuth]

Roon Server Machine

Nucleus Rev. B (with added internal storage SSD)

Networking Gear & Setup Details

All wired, no issues

Connected Audio Devices

Audiolabs DAC, no issues

Number of Tracks in Library

26000, no issues

Description of Issue

I recently bought a used, “broken” Nucleus Rev. B. The reason for it not working was its internal m.2 (boot) drive, which was just dead. I replaced it, installed the ROCK image, and am a rather happy Nucleus user now. Well, almost. The box is now a ROCK, and I’d like to get it turned into a true Nucleus again — I understand there are some differences in thermal handling.

How do I do that, what’s the process for that?

[Suedkiez (Just a fellow user like you)]

Go to Support and click the big Get Help button. On the resulting page for New Technical Support Request, click the Start button. Choose the „trouble with Nucleus hardware“ option:

Select your Nucleus model, then choose the „I replaced the SSD“ option:

[Friedemann_Wachsmuth]

Thank you so much. Believe it or not, I yesterday just did not see the “Get Help” button. It’s probably too big!
Thanks again!

[alex_h (Alex)]

Good day @Friedemann_Wachsmuth !

Thanks for submitting a request!

We can see the relevant request for OS reinstallation and will come back to you in that ticket shortly.

Have a nice day!

Regards.