I’m sorry you are having this frustrating problem @Vladislav_Shkarovski. The Roon Technical people will be along to help get this fixed for you.
I’m just a Roon user like you. Sometimes we can help with the easier stuff, but I’m out of ideas.
Yes. If you post in Support, they will see it.
If a person does not post in support and they have technical problems, we will usually move it over to support to get them working on it.
Hope you get it fixed quickly!
Thanks for reaching out to us here and sorry to hear of the difficulties. In the past when users had issue with this file, it was due to the un-archive manager that they used.
You mentioned that you used 7-zip to extract this archive via Windows, correct? Can you please check to see if you have the newest version of 7-zip on your PC? Did you also use Windows to copy the file over or did you use Linux?
I just tried installing the latest .tar.xy (the direct link posted under Download ffmpeg in our Knowledge Base article under How To Add Codecs: Step By Step and it is working as expected for me.
I would also make sure to reboot your ROCK after copying the codec over.
Can you open a Windows Explorer window and type \\ROCK\ into the address bar? This should start an SMB connection to your ROCK Core, please try using Windows to copy the codec over as I have seen Linux sometimes cause issues with the permissions of the file. If connecting via \\ROCK\ does not work, I would try specifying the IP in Windows, e.g. \\192.168.1.XYZ\Data
@Vladislav_Shkarovski - Not being able to connect via SMB from Windows means that there is a firewall or a network configuration issue.
Can you check to make sure you are on the same subnet for both ROCK and your Windows Machine (as it both have the same IP address range except for the last 3 digits)? Do you have SMBv1 enabled on your Windows Machine?