I’m finding repeated sporadic drop outs across ALL speakers and systems. Particularly happens with Radio (BBC 6 in my instance) (BBC Radio 3 issues - #5 by 0_0) but also when playing from my library (to devices over ethernet OR wirelessly). If playing from my library, after a second or two it reconnects and continuous playback. If playing radio it drops out permanently and I have to open the Roon app and click play.
A few more days in and it’s really bad since the 1.8 upgrade. To clarify @support (a) I never had this issue using my Naim Streamer (b) although I had dropouts on Sonos, they were way less common than now (c) the music stops and sometimes re-connects but not all the time.
It’s honestly so bad I’ve had to stop using Roon on Sonos components and use the Sonos app instead and the Naim Streamer I use the Naim app now. I’ve shut everything down and restarted network, done the basics basically, etc. Please help with this.
Hi @support@noris any update on this. I’ve noticed various minor updates and still this persists for me. Did you gleam anything useful from the logs? I’m having to use the Sonos app more frequently now and that leaves a bitter taste in my mouth after paying for Roons lifetime license
The radio issue is really frustrating and even after the latest build released last night (903) I (and it seems other users) are still having issues. I’ve not had the time sadly to try another core and rather frustratingly innstead use Roon in a limited format e.g. one room for specific playback e.g. no live streams which I do reluctantly as I’ve paid for the life time membership. I’ll (reluctantly) keep checking if your fixes for live streaming work in the meantime but it’s quite disheartening.
Okay, further testing and with the latest update I’m now finding dropouts on playback of media located on my NAS. This is happening every few minutes, shows playback continuing but no audio. Points to note:
this wasn’t an issue before 1.8
this afaik wasn’t as evident pre 903
this is streaming to a Naim Streamer so completely isolated from the Sonos related hardware.
I would advise trying a different Core @0_0 to rule out the QNAP, your QNAP is running a Celeron CPU, which is under our i3 spec requirements. Testing different zones is also a good elimination strategy, checking System Output or HDMI outputs are good tests as those don’t need to traverse the network for playback.
@noris I’ve now gone and purchased a brand new M1 Mac Mini plus a OWC Envoy Pro FX 2TB Portable NVMe M.2 SSD, transferred all files to the SSD, backed up and moved my core to the Mac Mini and rebooted the whole network. I can confirm the issue still persists, albeit less frequently. I’ve left the BBC radio on over the course of different days and found it’s staying on for much longer but tends to now drop out after about 5 hours. Since your 1.8 update I’m still finding now with the new hardware that combined components are dropping out and having issues even beginning a connection.
So in summary:
I have all the latest Roon versions
I have a brand new M1 Mac mini running the core
I have rebooted all of my network
I have super fast broadband
and I am still finding issues with dropouts and all round connectivity of components.
Does the issue only impact BBC streams? TIDAL/Qobuz/Local content consistantly plays as expected? If so, we are looking into a BBC stream issue here:
Nonetheless, we can take a look to see if new Roon logs show anything, can you please provide 3 timestamps (exact local time + date) of when the issue occurs? I’ll take a look at logs to see if they provide any clues.
In these you’ll see one named radio where BBC radio was cutting off, one named Tidal where tidal kept disconnecting and finally one named local where local files where disconnecting also. Hopefully they’ll shed some light (I hope I got the right times, I trimmed the logs to focus on what I think were the right times),