ROCK v2.0 build 1353
Intel® NUC 10 Performance kit - NUC10i7FNHN
Kingston KF426S15IB1/16 2x (32GB total)
970 EVO Plus NVMe M.2 SSD 250GB
SSD 870 QVO SATA III 2.5 inch 8TB
Networking Gear & Setup Details
Silent Angel Bonn N8 Network Switch
Connected Audio Devices
PS Audio DirectStream DAC Bridge II > ethernet
Number of Tracks in Library
59000 plus tracks
Description of Issue
On my Samsung S22, after I update it to One UI 6 / Android 14 yesterday, the Roon colours/saturation became odd and difficult to look at.
Very (if not exactly the same) similar to:
Roon was the only installed app affected by the update.
On every other Roon controller (the Lenovo tab from the old topic, and several Windows computers) everything is ok.
Even on the Samsung S22 with the issue, on Roon ARC everything is ok.
Image from the Roon ARC on S22 after the One UI 6 update:
It often takes two weeks or more to get a response, especially for non-critical issues. They are busy. Harman has nothing to do with it. They just now announced the purchase. Do you really think Harman is already involved in the day to day Roon operations?
Still no update for this issue, and I’m still not having a good Roon experience.
PS:
On another note, since the last Roon update for Android (V2.0 build 1352) that the APP stops responding if not in use (on every Android device I tested).
We must really close Roon APP, and open it again.
@Stefan_Mauron - you are not entirely correct. The Support categories of the forum are monitored by the Support team of Roon Labs. New posts in these categories are automatically registered with the Support team. They operate a queue system, so it can be some time before a request for support reaches the head of their queue.
In the meantime, since the posts are public, knowledgeable users can post replies if they know how the issue can be resolved.
Hi, similar issue as in this topic started occurring after update to Android 14/One UI 6.0.
I have European version of S22 with Xclipse 920 GPU. Strangely enough only Roon Remote is affected as ARC is fine:
Thank you for your patience as we worked through the queue.
What are your font style and zoom settings on this device?
The One UI 6.0/Android 14 update included new default fonts, zoom settings, and some other backend changes that might affect brightness and, potentially, overall rendering. That ARC would handle these changes differently is unsurprising and gives QA a handle to diagnose the issue, since it points to the GUI component of the Remote. We’ve encountered issues before with Android / Samsung updates.
Do you have any disability settings active? What about dark vs. light mode? Please confirm all relevant settings, and we’ll pass them on to development. We’ll post here once we’ve investigated further.
The evidence suggests that it’s specific to the S22-series handling of the One UI 6.0 and Android 14 update. We’re investigating. Please update if you have new symptoms, but we want to keep the staff post above visible to other users.
The team needs an additional puzzle piece here at your convenience. There’s a graphics driver firmware setting specific to Samsung phones causing this issue. We need to compare ADB logs from the Android 14 operating system to RoonServer/Roon Remote logs to isolate the bad behavior in Roon Remote’s graphical component.
For those of you who haven’t already, can you please first follow the steps above to access and submit ADB logs from the affected Samsung phone.
Then, please initiate a session on the affected Samsung phone in Roon and reproduce the issue. This will automatically generate a Roon Remote diagnostic report and send it to our servers for QA to compare.
