Core Machine (Operating system/System info/Roon build number)
ROCK / Version 1 (build 227)
Remote Tablet
Lenovo TB-X306F - Tab M10 HD Plus - 10.1 / Android 10 / Roon Version 1.7 (build 610)
Description Of Issue
Hi,
I’m reaching you for some help with Roon on an Android Tab, and as suggested by Rebeka.
I use Roon on a Samung Galaxy S10 (outstanding image definition), and on the HP laptop running Windows 10 (2004), to control my Roon Core.
On both devices the Roon imagem is outstanding.
Last week I bought a Lenovo Tab M10 HD just for Roon Remote. Sadly the Roon image quality is poor (poor contrast and colour saturation). For instance, the album covers are really bad, but in the same device, on the Tidal App, the exact same cover is perfect.
I searched in the community, and found something similar, but with no further develops (Roon Interface was too dark - #6 by ivan).
Thanks for reaching out! Can I please ask that you submit a screenshot of what you are seeing on the Lenovo Tab vs your HP Laptop?
Is there any change in behavior if you reinstall the Roon app on the Lenovo Tab? What are the display and scaling settings you are using on the Lenovo, can you share a screenshot of this as well?
It was one of the first things I tried: reinstall Roon app on Lenovo Tab.
I already tried every possible display setting with no effect (even messed around with “Developer options” also without success).
Thank you for submitting those screenshots, this is helpful! Regarding next steps here, I would be curious to know what the Roon logs show.
I’ve activated diagnostics mode for your account and what this action does is automatically upload a log set to our servers next time your Lenovo tablet is online.
Can I please ask that you use your Lenovo tablet with Roon for at least a few minutes and let me know here once you have had another Roon session on the tablet? Afterwards I can check out servers for the log report.
But the use of the tablet, is just let the Roon app running?
How the logs are generated and collected from your side? Some specific folder I could look on the tablet?
I’m aware of core folder structure.
I usually make some cleanup (old logs, temp files, etc.) on core.
But @noris is trying to collect logs from tablet, just running roon remote, not from core (ROCK in my case).
I “think” they turn on diagnostics and then a copy of whatever gets written locally (I have no idea where on a tablet) gets written up to the roon servers as well.
That is correct, we enable diagnostics mode for your device and then your Roon app should upload the logs to our servers. I’m still not seeing the log report come in yet though. If this doesn’t work, there’s a way to get manual Android logs via ADB, but it is a bit more complex, so let me know when you use the tablet again and I’ll recheck for the automatic logs.
Looks like the Lenovo automatic logs came in this time around! Let me get these logs over to the team for closer review and once I have more feedback on your case, I’ll let you know!
@noris is having some internet issues today, but I can confirm that we discussed this with our QA team yesterday and they’re continuing to look into this. I can’t provide any specific timelines, but it’s something we are looking into. We’ll be in touch when we have more information. Thanks!
