I’m not sure what else to do but I won’t be a shill who writes marketing copy for Roon even though I use Roon every day and have recommended it to many people.
That is not to imply that I haven’t, and wouldn’t otherwise in the future, say very many good things about Roon. But my thoughts are my thoughts and it’s not OK for Roon to edit them unless I am breaking forum rules.
What happened? I posted a support request nearly 2 months ago about Roon slowing down more and more until it’s unusable and has to be restarted to work again. How, if it works once restarted, it could be my network, I don’t know, but that’s not the point of this post.
I posted my ON-TOPIC experiences as a Roon user in this thread:
Then Roon support edited out my reference to the issues I’ve been having, explaining that they want to chase down my specific problem before I’m allowed to indicate it is a Roon issue. OK, I waited a month for the first reply from support simply asking a general question, then another month for another general question, and then Roon’s suggestion was effectively that I disassemble my gear configuration to its simplest possible in order to start troubleshooting - not in and of itself unreasonable but quite a bit of work on my end, and between Roon support’s moving at quite a slow speed and my time to do this, I am supposed to not be able to post about my experiences until Roon decides from on high what the issue is?
Plus, notwithstanding the cause, it was an accurate description of my experience with Roon which is on-topic for that thread.
Roon literally changed the meaning of that post. It was a balanced post talking positively about Roon but balanced with not always positive experiences with the stability and reliability of the software.
So I replaced that post with an explanation that it had been edited to change meanings by Roon and now the post is entirely gone.
Fine if Roon wants to run its forum as a marketing only site with posts edited to give readers a tilted impression of its software. But I’m not spending my limited time to be thoughtful about posting only to have my own thoughts edited by a commercial entity for its commercial benefit.
This is not to say that anyone should be free to post anything. There are forum rules and I understand the rules against personal insults, keep on topic (at least for some threads). and that sort of thing. But it simply is not just OK to change the meaning of a post to suit Roon’s PR desires. Get the software working right and you won’t have these posts.
I’m sad because I’ve enjoyed posting here. But I’m not a shill. If Roon sees fit to edit others’ posts to change the meaning, I don’t want to be a part of it. So this is my last post ever, I am sad to say, except I reserve the right to post in support if and when needed, albeit the last thing I’ll say is that using the forum as the sole means of technical support seems questionable. Having your support personnel editing user posts isn’t questionable, it’s flat wrong.