Roon jumping randomly when streaming music from Tidal [See Staff Post]

Support
45

Changing DNS doesn’t cut it neither disconnect/reconnecting to Tidal. Roon is unusable at its present state and the only thing that works is playing my own music (3000+ albums) or opening up Tidal App for everything else (2000+ albums).

To make it clear, Roon is nothing more than a glorified Windows Media Player for now. Please Roon Support, help us…

Here’s some bits of info if it may help Roon Support:

  • Windows 10 fully updated (freshly reinstalled 2 days ago)
  • i5 processor, plenty of RAM
  • both Roon and music library on distinct Samsung T7 drives
  • subscribed to Tidal (Master)
  • ISP: Videotron (100) in Montreal (Canada) + wired connection to the modem/router
  • tried ISP DNS, then 1.1.1.1, then 8.8.8.8 to no help (cleared DNS cache properly)
  • switched from USB 3 connection between the computer and DAC to digital just for the heck of testing if it wouldn’t be a bad driver of some sort causing the issue
  • no DSP involved: everything is vanilla
  • tried various MQA configuration to no help
  • tried various delay to no help
46

I use a MOON 280D + MIND 2 + 250i ampli.

Networking Gear & Setup Details

Ethernet system wired to the computer

Connected Audio Devices

wires connected

Number of Tracks in Library

small library

Description of Issue

Since 5 days the ROON system makes songs jumping and passing over some others. Exactly like an old Vinyl turntable.
I tried my Tidal alone on my cel phone = no problem.
I tried my Tidal alone with my MOON system = no problem.
Problems occur when I’m using Tidal with ROON.
I don’t understand, I use ROON since one year and I never had these kind of problem and suddenly problems occur when I changed absolutely nothhing in my set-up !?!?
How can I resolve this problem appearing from nowhere ???

47

Is this just happening with Tidal tracks? Or is it also happening with tracks stored locally?

48

Roon Core Machine

Windows 10 machine
|Processor|Intel(R) Core™ i5-4690K CPU @ 3.50GHz 3.50 GHz|
|Installed RAM|16.0 GB|
|System type|64-bit operating system, x64-based processor|

Networking Gear & Setup Details

RoonCore on LAN wired directly on router. 550 MB up&down.

Connected Audio Devices

Chromecasts
Two google homes and one CCA
MacOS Laptop
Windows PC (on same machine as rooncore)
Android Device

Number of Tracks in Library

11 000

Description of Issue

Issue started yesterday and is reproduceable all the time with certain tracks.

Yesterday I closed my PC (roon server) the next day I reopened it, RoonServer running.
Tried playing an album from Mac OS. Album starts, notice some weird jumping around of the audio…
So let’s say the track was at 3:18 it would go backward to 3:16 then back to 3:20 in a 4 seconds period which is very annoying.

Thought the problem was my OS or something else so tried directly on my phone, my Chromecasts, directly on the Windows PC where the roon server is… still the problems persists. Thought TIDAL must be the issue but playing from there the problem was not happening.

In some case the issue is worse and the track skips once or twice and then stops completely this happens with the track I have posted the logs for below.

I tried reopening my PC, shutting down RoonServer, deleted the cache folder. Nothing changes issue persists the day after. Don’t really know what to do at this point.

I cannot confirm 100% but it seems to only be happening through TIDAL tracks.

Here are the logs for that specific track that stops completely:

01/15 13:48:11 Trace: [Windows 10] [HighQuality, 16/44 TIDAL FLAC => 16/44] [56% buf] [PLAYING @ 0:04/3:13] Wild - Spoon
01/15 13:48:15 Info: [library] saved recent ProfileId=62a4b151-fc6f-448e-9e5b-06b963d84051 Time=2022-01-15 6:48:13 PM DataType=album Type=long_nav MetadataId=9581990 ContentId=9581990 LibraryId= Text= Genre=
01/15 13:48:15 Debug: FTMSI-B ti/0153CD22 download status: AllBlocksDownloaded accessTimeout:True openFiles:1 prev:(FirstBlockRetrieved,True,1)
01/15 13:48:15 Trace: FTMSI-B 1 FileCache ti/C054FC57 dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:4':1) --> bw limit:0kbps
01/15 13:48:15 Trace: FTMSI-B 2 FileCache ti/F97A6EF7 dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:5':3) --> bw limit:0kbps
01/15 13:48:15 Trace: FTMSI-B 3 FileCache ti/0153CD22 dwStatus:AllBlocksDownloaded files:1 accessTimeOut:True priorities: ('zoneplayer:5':4) --> bw limit:51200kbps
01/15 13:48:15 Info: FTMSI-B ti/0153CD22: allocated bw changed from 51200 to 0 kbps
01/15 13:48:15 Info: FTMSI-B 1 FileCache ti/C054FC57 dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:4':1) --> bw limit:0kbps
01/15 13:48:15 Info: FTMSI-B 2 FileCache ti/F97A6EF7 dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:5':3) --> bw limit:0kbps
01/15 13:48:15 Info: FTMSI-B 3 FileCache ti/0153CD22 dwStatus:AllBlocksDownloaded files:1 accessTimeOut:True priorities: ('zoneplayer:5':4) --> bw limit:0kbps
01/15 13:48:15 Trace: FTMSI-B 1 FileCache ti/C054FC57 dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:4':1) --> bw limit:0kbps
01/15 13:48:15 Trace: FTMSI-B 2 FileCache ti/F97A6EF7 dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:5':3) --> bw limit:0kbps
01/15 13:48:15 Trace: FTMSI-B 3 FileCache ti/0153CD22 dwStatus:AllBlocksDownloaded files:1 accessTimeOut:True priorities: ('zoneplayer:5':4) --> bw limit:0kbps
01/15 13:48:16 Trace: Successful POST response from https://push.roonlabs.com/push/1/connect
01/15 13:48:16 Trace: [push] connecting to 35.237.82.78:9204
01/15 13:48:16 Trace: [push] connected
01/15 13:48:16 Trace: [Windows 10] [HighQuality, 16/44 TIDAL FLAC => 16/44] [2% buf] [PLAYING @ 0:09/3:13] Wild - Spoon
01/15 13:48:17 Info: [stats] 5510mb Virtual, 452mb Physical, 188mb Managed, 1934 Handles, 86 Threads
01/15 13:48:20 Trace: [broker/accounts] [heartbeat] now=2022-01-15 6:48:19 PM nextauthrefresh=2022-01-15 6:53:19 PM nextmachineallocate=2022-01-15 9:53:19 PM
01/15 13:48:21 Trace: [Windows 10] [HighQuality, 16/44 TIDAL FLAC => 16/44] [2% buf] [PLAYING @ 0:15/3:13] Wild - Spoon
01/15 13:48:22 Debug: FTMSI-B closed file for ti/0153CD22; open files:0
01/15 13:48:22 Trace: [Windows 10] [zoneplayer/raat] Endpoint System Output State Changed: Playing => Prepared
01/15 13:48:22 Debug: FTMSI-B ti/0153CD22 download status: AllBlocksDownloaded accessTimeout:True openFiles:0 prev:(AllBlocksDownloaded,True,1)
01/15 13:48:22 Trace: [System Output] [raatclient] SENT [15]{"request":"end_stream"}
01/15 13:48:22 Trace: FTMSI-B 1 FileCache ti/C054FC57 dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:4':1) --> bw limit:0kbps
01/15 13:48:22 Trace: FTMSI-B 2 FileCache ti/F97A6EF7 dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:5':3) --> bw limit:0kbps
01/15 13:48:22 Trace: FTMSI-B 3 FileCache ti/0153CD22 dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:5':4) --> bw limit:0kbps
01/15 13:48:22 Info: [audio/env] [zoneplayer] All streams were disposed
01/15 13:48:22 Info: [library] recorded play for profile 62a4b151-fc6f-448e-9e5b-06b963d84051: mediaid=168:0:210205795 metadataid= contentid=168:0:210205795 libraryid= isfromswim=False
01/15 13:48:22 Info: 
--[ SignalPath ]---------------------------------------------
SignalPath Quality = HighQuality
Elements:
    Source Format=Flac 44100/16/2  Quality=Lossless
    Raat Device=System Output
    Output OutputType=Local_SharedMode_Wasapi Quality=HighQuality SubType= Model=System Output
------------------------------------------------------------
01/15 13:48:22 Trace: [System Output] [raatclient] GOT [13] {"status":"Ended"}
01/15 13:48:22 Info: [zone Windows 10] OnPlayFeedback StoppedEndOfMediaNatural
01/15 13:48:22 Debug: [zone Windows 10] _Advance
01/15 13:48:22 Trace: [System Output] [raatclient] GOT [15] {"status":"Success"}
01/15 13:48:22 Trace: [Windows 10] [HighQuality, 16/44 TIDAL FLAC => 16/44] [2% buf] [STOPPED @ 0:00] 
01/15 13:48:27 Trace: [zone Windows 10] [zone] no playback for 5s, suspending to release audio device
01/15 13:48:27 Info: 
--[ SignalPath ]---------------------------------------------
SignalPath Quality = Inactive
Elements:
------------------------------------------------------------
01/15 13:48:27 Warn: inactive signal path :(
01/15 13:48:27 Trace: [zone Windows 10] Suspend
01/15 13:48:27 Trace: [zone Windows 10] Stop
01/15 13:48:27 Info: [zone Windows 10] OnPlayFeedback Stopped
01/15 13:48:27 Info: [zone Windows 10] Canceling Pending Sleep
01/15 13:48:27 Info: [audio/env] [zoneplayer -> stream] All streams were disposed
01/15 13:48:27 Trace: [System Output] [raatclient] SENT [16]{"request":"teardown"}
01/15 13:48:27 Trace: [Windows 10] [zoneplayer/raat] Endpoint System Output State Changed: Prepared => Idle
01/15 13:48:27 Debug: [raat/tcpaudiosource] disconnecting
01/15 13:48:27 Info: [audio/env] [zoneplayer -> stream -> endpoint] All streams were disposed
01/15 13:48:27 Trace: [System Output] [raatclient] GOT [12] {"status":"Teardown"}
01/15 13:48:27 Info: sleep 373ms after flush
01/15 13:48:32 Info: [stats] 5534mb Virtual, 449mb Physical, 190mb Managed, 1968 Handles, 92 Threads
01/15 13:48:47 Info: [stats] 5490mb Virtual, 449mb Physical, 189mb Managed, 1947 Handles, 81 Threads
01/15 13:49:02 Info: [stats] 5490mb Virtual, 449mb Physical, 191mb Managed, 1947 Handles, 81 Threads
49

My problem started 3 days ago. Some Roon/Tidal track skips randomly either within a track or will jump to another track. This issue is present on all my Roon endpoints and on my core PC system output (MQA and Flac files). When a track skips, it will skip at same time point or on a random pattern. I’ve repeated same malfunctioning track 3 times and it skips exactly at 38 seconds from the start. But try it a few minutes later and it will play normally…This makes Roon unplayable.

Locally stored albums/tracks play normally. Streaming Tidal directly on my Core PC works normally.

Roon Core Machine

Core Machine (Operating system/System info/Roon build number)

Windows 10 PC 64 bits

Asus Prime B450M-A MoBo/AMD Ryzen 5 – 3.6 GHz Six core/32 Go DDR4 RAM

Roon 1.8 (build 884)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Arris TM722G Cable Modem/Ethernet/Asus RT-N66U/Ethernet/Sonore OpticalModule/Ethernet Fiber/Sonore OpticalRendu/USB/Denafrips Hermes DDC/I2S (HDMI)/Denafrips Terminator Plus DAC/Benchmark LA4 Preamp/Classé Audio CAM600 Monoblocks/Apogee Duetta Signature

50

@Jeremie_Bastien

Have you received any support from Roon yet? This situation has been going on for a few days and is very frustrating…@jpdspin initially reported the issue on January 12 as well as other Roon clients on the support forum, with no replies yet from Roon support team.

51

No, nothing on my side. Yes it’s not a really pleasant situation.
Ronn radio is not usable. For now I concentrate on my library, I don’t really like Tidal U I.
I do hope Roon support will have the time, soon enough to look in to this problem.

52

Same issue here for the past week or two.

It’s making ROON completely unusable with TIDAL.

Happening on every endpoint regardless of HW/OS.

53

I’ve been having the same issue with Tidal on Roon. I’m only using Qobuz on Roon for now which seems to work fine. Very frustrating.

54

+1, TIDAL is my main source so as it stand ROON is unusable for me.

I don’t think this is due to my setup since it used to work fine a week ago.

Really hope we get help or answer here.

55

Same for me. I thought it was related to wifi but it is not. I know someone mentionned having the same problem in USA so it is probably not related to a specific geography but I see a lot of french names with the same problem. Doesn’t make much sense but could it be related to Internet provider ? I’m in Montreal area, connected to Videotron (that otherwise works fine.)

56

Same problem here. I don’t think it’s location related.
As someone mentioned above, all the local library tracks are working fine so I’m focusing on those. We need a fix for this ASAP.

I’m facing this on a mac. So it’s definitely not OS related.

1 Like
57

Please look at the solution in this thread, it worked for me:

58

Thanks for the reports, everyone. I just noticed that no-one from Roon has responded to this topic yet, and I apologize for that. Rest assured, we are investigating the issue. Unfortunately, we haven’t been able to reproduce it in-house yet, but we are working some theories about what might be going wrong here.

10 Likes
59

Changing DNS worked for me. Merci beaucoup ! I couldn’t use Tidal with Roon since Jan 11th. Several skips a minute on every kind or format of music, just terrible. As suggested, I changed DNS for both wired and wifi. Problem was resolved immediately. Hours of music without a problem. It might not work for everyone but it’s worth trying !

60

Roon Core Machine

HP SPectre x360 convertible
Processor Intel(R) Core™ i5-6200U CPU @ 2.30GHz 2.40 GHz
Installed RAM 8,00 GB
LITEON&Prod_L8H-256V2G-HP 250gb SSD
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

Edition Windows 10 Home
Version 20H2
Installed on ‎2021-‎02-‎22
OS build 19042.1466
Experience Windows Feature Experience Pack 120.2212.3920.0

Networking Gear & Setup Details

Google nest, latest version with a hub 5 feet away from the roon core.

Connected Audio Devices

Musical Fidelity M6sR DAC connected via USB

Number of Tracks in Library

Description of Issue

When playing tracks from Tidal, skips randomly ahead by anywhere from 1 to 5 seconds: just like a needle skiping on a vinyl record!. I’ve tested this using the Tidal app to stream directly and everything works fine. This happens only when using Roon. It will continue on the same song, just skips randomly. There seems to be no pattern.

Tried re-booting, re-starting to no avail. Problem persists. I have changed nothing to my system and this has stated about 10 days ago.

The same happens on my other computer running Roon, but I believe, resolving the core should solve the issue.

Thanks for the help!

61

Hello Daniel and welcome to the forum.

The issue you described is most often Network related even when everything else in the house is working fine. Roon is a heavy Network user, much more so than The Tidal app.

Are the computers running Roon using wired or wireless connection to the router. If wireless try wired, at least temporarily, to see if that resolves the issue.

64

Local albums are fine

65

Roon Core Machine

Windows 10 PC 64 bits
Asus Prime B450M-A MoBo/AMD Ryzen 5 – 3.6 GHz Six core/32 Go DDR4 RAM
Roon 1.8 (build 884)

Network Details

Arris TM722G Cable Modem/Ethernet/Asus RT-N66U/Ethernet/Sonore OpticalModule/Ethernet Fiber/Sonore OpticalRendu/USB/Denafrips Hermes DDC/I2S (HDMI)/Denafrips Terminator Plus DAC/Benchmark LA4 Preamp/Classé Audio CAM600 Monoblocks/Apogee Duetta Signature

Description of Issue

My problem started 3 days ago. Some Roon/Tidal track skips randomly either within a track or will jump to another track. This issue is present on all my Roon endpoints and on my core PC system output (MQA and Flac files). When a track skips, it will skip at same time point or on a random pattern. This makes Roon/Tidal unplayable.

Locally stored albums/tracks play normally. Streaming Tidal directly on my Core PC works normally.

66

Hi Daniel, the issue you describe is almost always due to network issues of some kind or other. Some suggestions (recognizing you may have tried these already):

Is your Core machine connected by ethernet - it really should be.
Log out of Tidal on all devices and in Roon, and log back in through Roon.
Set Tidal to a lower resolution and see if it resolves the problem
Set your router to use Cloudflare’s DNS (1.1.1.1)
Your modem and router are really quite old models - it is possible one or other is faulty (Roon is very network intensive, so you may not notice for other protocols)