Hey @cd_gibson,
We totally understand that you’re frustrated by the crashing behavior you’re experiencing, we are too. But, moving forward, you need to pause and reassess your posts before hitting reply - especially if you’re going to continue posting falsehoods, contradictory statements, or insults aimed at other users or support staff.
First, the post below is categorically false. The team has been investigating this issue in depth since these reports emerged. We’ve collected, and reviewed, numerous log sets. Tech Support, QA, and the Dev team have had daily meetings to discuss those findings. Noris has updated this thread and asked additional questions to support or oppose our latest theories. In some cases, updates weren’t provided if we were uncertain that the theory was the actual cause.
Secondly, your initial report was posted in Roon Software. When other customers offered to move your thread to support, or help, you insulted them.
When we first suspected the underlying issue was a problem with Windows OS and provided suggestions, you said you weren’t looking for help and implied that I didn’t even read your report, to add to your previous sarcasm that support doesn’t care about customer issues, or ever respond to your reports.
Lastly, the moderators have already received numerous complaints about your posts and have lobbied you to be respectful and civil. A request that you have flatly ignored.
So we have a few things happening:
You’re needlessly raising the temperature and stirring up discontent by implying that we’re not taking action. We absolutely are investigating the issue and trying to find a solution. Please stop saying otherwise and undermining our effort.
You’re making contradictory statements about your support needs and arguing with other customers and staff. Do you want help or not? I’d say, based on your numerous daily posts, that you do in fact want/need support. Stop trash-talking and bickering with the people who are trying to help you.
Make no mistake, that’s not a request. Stop.
We get that your issue is frustrating. We understand that it’s souring your satisfaction and experience with Roon. You don’t want that, we don’t want that. We’re on the same side, despite what you may think.
You know what else is ridiculous? Having to stop working on a solution to this issue, and essentially penalize the other dozen or so respectful customers who are also dealing with this, to revisit this thread and ask that you stop misery-bombing the report thread. We’re trying to resolve this, and instead, we have to halt that effort to address your conduct on the forum.
Because there’s ample evidence that my requests fall well outside your capacity to comply, your ability to post has been suspended through the weekend. Your access to the board is still in place and you may visit this thread to see any updates we provide.
Upon your return, you will adhere to every point in our Forum Guidelines or you will be banned from the forum for a month. Any missteps after that will result in permanent expulsion. I hope this is abundantly clear and understood. We look forward to your cooperation. Thank you.