Roon not identifying Gato Audio Dia 250S NPM (ref#HGA6HV)

[yakoven]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Good afternoon! Roon stopped identifying my Gato Audio Dia 250S NPM. Please help me fix the problem.

Describe your network setup

192.168.8.215, There is complete order with the network, the other DCS device is detected and is working correctly.

[benjamin]

Hey @yakoven,

Thanks so much for writing in and welcome to the community!

I wish I had some better news to share, but based on your Roon admin, it appears that you’re running a Roon Server machine that is unlicensed through Roon, and therefore falls outside the scope of our support.

You can read more about Rhein here:

Rhein Z1 Roon Server : official or unlicensed? [—> unlicensed]

This product is currently being distributed in France (and probably elsewhere) at a retail price of 1800€. @danny is this Thunder Data company an official partner ? Can’t see them on the partner list. Looks expensive and with unsubstantiated bla bla as marketing pitch. http://www.thunder-data.com/z5

That said, we have a dedicated area of community for those who run Roon in an unsupported setup, who may be able to help further - our Tinkering category. I can move your thread here if you’d like - let me know!

@yakoven

Roon stopped identifying my Gato Audio Dia 250S NPM

Unfortunately, only the Gato Audio Dia 250S is certified Roon Ready, and it appears that the 250S NPM seems to be a separate device, which is uncertified, so we cannot guarantee full functionality. For basic troubleshooting, I’d start with simplifying your network connections, and reboot your primary router to see if you’re able to re-establish connection.