Hello there.
I have a problem with my Roon Nucleus+ (rev B 1Tb). It’s stopped working recently. Power button is lightning, connected screen flashing for a second, but the player is not booting. I can’t connect to it via network and nothing is on the display.
I can’t bring it to any roon dealer unfortunately. As far as I understand, this can be some problem with SSD. Can I replace it by my self, as it described at this topic:
Thanks in advance
Welcome to the community, @Alex_Terechov.
If the Nucleus is less than two year’s old, you can have the NVMe SSD replaced under warranty. However, I’d expect to see a POST message on the display as shown in the thread you linked.
Did you purchase through a dealer or directly from Roon?
If you have an HDMI cable connected, try unplugging that and rebooting. My Nucleus+ would not boot with HDMI connected and required a BIOS update.
It was about 2 years ago. Bought it from a dealer. So I’m not sure it’s still on a warranty. Need to check.
The display says “No signal”. The same with Samsung TV, checked several different HDMI cables as well.
The same result - can’t connect to it
Hi @Alex_Terechov ,
Is there any way you can find the purchase date from a receipt?
It appears that you are located outside the United States, so in this case an RMA is only possible through your Roon dealer.
You can try to perform a CMOS battery reset, this has sometimes helped bring motherboards back to life, there is a video below:
Important - please ensure you apply thermal paste at the end, otherwise the unit can overheat.
Hi @noris
Thanks for your response. I have tried to perform CMOS battery reset twice. Nothing changed, it doesn’t boot
Hey @Alex_Terechov ,
Sorry to hear the CMOS didn’t help. In this case, it sounds like the unit will need a motherboard replacement, which would have to be facilitated through your Roon dealer or through your local area Roon distributor.
I would reach out to your dealer first and see if they can assist with this, but if not, let me know via private message (click my name here → message) and I can check to see if we have someone who can assist in your area. Thanks!
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