Support? All I see is the ability to read about other peoples problems. How can I contact roon about my problem? My. Roon player goes into pause mode at random. Could play for 5 minutes, or an hour. You never know. What I do know is that I will have to get up and turn it back on several times when I listen to my files with roon. Any help you may have of course would be greatly appreciated.
No, i don’t have to reboot anything. I use the Antipodes DX server exclusively to play the CDs that i have loaded on it, no tidal or other streaming services are in use. As i said, the Roon interface simply goes into pause mode at random, as if i had pushed the pause button, when no one is anywhere near it. Then i have to go push the play button to continue listening. I’m not sure what you are referring to when you talk about “end points”.
“Do you notice this behavior with all of your endpoints or just some of them?”
“When you perform the above action what are you rebooting exactly? An endpoint? Your core machine?”
An “endpoint” is another way of saying where the music is being played through/to. For example, currently, I have a NUC hosting ROCK and a MicroRendu feeding into PS Audio DAC. This would be considered my “endpoint” (MR + PS DAC).
Additionally, you must have devices acting as remotes and my assumption is that it is on these units where you are having to “get up and turn it back on several times” when using Roon. Please confirm the make/model of your Roon remotes.
Furthermore, please provide the following:
A screenshot of your Signal Path leaving Roon during playback.
Please reproduce the issue and note the time when the error occurred and the track that was playing when the “pause” happened. Once I have this information I will enable diagnostics on your account so our tech team can have a closer look into this behavior.