We have just released new firmware for the following T+A devices:
Cala
MP1000 E
R1000 E
MP2000 R MkII
MP2500 R
MP3100HV
SD3100
SDV3100
MP 8
In order to solve the problems that occurred after this weeks roon update as quick as possible we have decided to make this new firmware instantly available as a beta release via web-update.
The next stable firmware release will be released after thorough testing in the course of the next week.
In order to install the latest beta firmware release, please proceed as follows (the process is identical for all T+A devices):
1.) make sure that your T+A device is connected to the internet.
2.) switch ON your device and wait until the streaming client is up and running
3.) press the SYS button of your remote control to enter the System Setup menu
4.) navigate to the “DEVICE INFO” menu item at the bottom of the list
5.) press “OK”
6.) navigate to the “UPDATE” menu item
7.) press “OK”
8.) with the Cursor_Left / Cursor_Right buttons select “WEB(Beta)”
9.) press “OK”
10.) the message “start WEB(B) update” will appear
11.) press “OK” again
12.) “start WEB(B) update” will get highlighted
13.) press “OK” again
14.) now a message “Please wait” will appear - the update process has begun.
Now please wait until the update process has completed - this may last several minutes - please be patient. The device will automatically switch OFF after the update has finished.
You can now switch the device ON again.
To check if the update was successful you can again enter the System Menu with the SYS button.
Navigate down to “Device Info” and press “OK”. Navigate down to the “Client” menu item. The client version should now be displayed as “V1.1.6c”.
After this firmware update roon should be working again…
If there are any questions, I will be back here again tomorrow morning CET.
Morning Larry, unfortunately I tried the Web(beta) update on my MP3100HV twice this morning and while it says it’s updated successfully both times, the client version has remained at V1.1.6a and hence the Roon playback issue remains unfixed.
I appreciate there’s a lot of hard work going on to fix this, but as a first time owner of T+A kit to have a key function on a flag ship product break on the 7th day of owner ship, is frustrating and not a great reflection on T+A and/or Roon.
Works for me with the MP 2500 R. I first erroneously started the WEB update again but after re-doing with the Web(Beta) I got Client V1.1.6c and Roon works again.
Here’s a bit more info which might help you diagnose why the MP3100HV is not updating via the web beta to 1.1.6c but staying at 1.1.6a. When I initiate the Web beta update, once the update is under way it seems to jump straight in at 3/5 and then finish from that stage, ie. I’m not seeing it progress through 1/5 to 5/5. It’s not reporting any errors in the process. Hope that info helps.
after the update my MP1000E works again to my satisfaction.
When updating you have to use Web (beta) to install the client version 1.1.6c.
Excellent and fast service from T + A. I wish the developers a relaxing weekend with good music.
As it seems the update has not succeeded in all cases.
I would like to assure everybody that we are doing what we can to solve remaining problems as soon as possible.
As I see from the posts above it looks as if the updates have worked for many users. In cases where the devices successfully updated to V1.1.6c the playback problem seems to be solved. This is at least some good news.
For those who after update still do not have the 1.1.6c client version: could you please try to start the update several times again. In our update process there is a time-out. So when the connection to the update server can not be established within a certain time, the update will terminate. So maybe in the unsuccessful cases the access time over the internet was too slow…
We will monitor this thread to see how things develop. On Monday we will go deeper into this matter and as said we will release a final stable firmware as soon as possible next week.
@Larry_HV
I am very impressed with the work of T A. The next blocks I will buy will certainly be T A. great work. congratulations, quality of customer service.
I assure you that we are not joking with our customers and of course I understand that some here are frustrated about their devices currently not working as intended. This problem has hit us at T+A completely unexpectedly. We had no previous knowledge that the roon 1.7 update would break our system. If we had prior knowledge of these problems we would have reacted before the Roon 1.7 update was released.
When we became aware of this problem we have reacted immediately. Within 1 day we have found and implemented a solution to this problem. We have created and released new firmware for not less than 11 different devices. My colleagues and me have worked yesterday until midnight to get these updates online. Of course there was no time for thorough testing. This is why we have released the new firmware as beta - meaning that this software is not in any way guaranteed to perfectly work under all conditions. But we thought that in this exceptional situation very quick action was required and that speed was more important than a 100% test.
Users who expect perfectly working software, tested in every aspect should wait for the next stable firmware release.
We will do much more testing and a new stable firmware release for all devices is expected to go online next week.
The question who is responsible for this problem is not easy to answer. There are two pieces of software (from Roon and T+A) which have to work together and communicate with each other. This “co-operation” of Roon and T+A software has worked perfectly well for many years now. Due to a change in the Roon software this problem now occurred. The easiest (and fastest) way of solving this problem is now that we (T+A) change our firmware to get along with the changed Roon software. That we do the change in our firmware does not mean that we should be blamed for the problem - it is just the fastest way to help our customers and I think this is what counts…
I tend to support the view of Larry at T+A. It seems to me that regression testing befalls to Roon being the originator of the new release, or at least working with all manufacturers of Roon certified products such that all have a chance to verify the workings of a new release.
I certainly appreciate the rapid response of T+A in making a solution available. I do wonder though how in heavens name people less savy in IT and computers will ever be able to solve these sort of problems. Adressing user “friendliness” must be a major headache for manufacturers.
Again thanks fot the quick resloution offered by T+A
The upgrade to WEb B solved the problem with my MP8.
Thanks for the feedback Larry And the hard work from your team, much appreciated. Unfortunately I’m away now for a few days. Hopefully on my return you’ll have had chance to release the none Beta firmware and fingers crossed the update will go smoothly on my MP3100
