Whatever roon is doing… it looks like it’s not using port 53 for DNS nor is it using DNS provided in DHCP or static IP. I blocked the port and then DHCP provided DNS server separately in firewall and roon continued to work normally while other devices on same network failed.
So if issue is DNS related it’s roon issue while doing something that it doesn’t publish improperly. (I dont have any firewall rules for any other ports on that vlan. So roon should be able to do what it needs.) But most like it’s recommendation system related. And for last two days my recommendations are stuck again to same musicians/genre I have no interest in nor even really ever listened to other than out of curiosity when roon sent me those recommendations.
Any update on this topic? If not the solution at least exact problem Roon uncovered.
If this is a random issue that just affects few users with no planned fix then that’s acceptable resolution too - I can then decide if $12.49/mo for partial features is acceptable value for me. If it’s technical issue with my setup then there needs to be a system requirements specification and I can decide if those requirements or reduced features are acceptable to me.
But new music recommendation I was getting from Roon has dropped dramatically. And since my last screenshot upload covers/collaborators haven’t changed at all. I might as well be using dCS Mosaic that has no fee.
We don’t have any updates to share yet - progress will likely be on the slower side here, just to set realistic expectations. Thanks for your patience in the meantime, we’ll follow up once we have new information to share.
As last ditch effort I took the ROCK to my friend’s place who uses ISP provided router with standard setting and still same issue. I feel like I was given a runaround when everything that needs network and DNS to work works with every other devices and app on this network and even this app itself - it was able to update to latest software version today!
Might as well use Qobuz or combination of Qobuz and Spotify to find music - I used to use daily mixes, covers and collaborators extensively. I have canceled my auto renewal. Hopefully it gets fixed before my subscription expires, so I can decide to renew it then.
Thanks so much for your continued patience and we’re truly sorry for the frustration this issue has caused.
We’ve identified the underlying problem that’s been affecting your recommendations, and we’re actively working with the product team to determine the best long-term solution. We know how important this feature is, and we’re committed to getting it right.
We’ll continue to share updates as we make progress.
I cannot say for sure yet. We should have a better idea once the product team has finished their work.
To help our team continue investigating this issue, they’ve asked for logs from one of your remote devices where the problem is occurring.
Please follow these instructions to locate the logs—we’re specifically looking for the Roon_logs folder (not RoonServer_logs). Once you’ve found them, you can upload the logs using our File Uploader.
Just let us know once the upload is complete, and we’ll take it from there. Thanks again for your help!
Hi
The problem is that under the section, ‘performing the songs of…’ and underneath that, ‘collaborators’ it nearly always has the same artists (Bryan Ferry/Robin Trower). I listen to a wide range of artists but it doesn’t seem to impact those sections.
Thank you for sending over the logs. I’ve added them to the ticket with our product team. As soon as I have any updates to share, I’ll follow up with you here. We really appreciate your patience while we work on this.
Thanks for the additional information! Our development team is aware of this pain point and is discussing potential next steps in the investigation, sorry in that I don’t have any immediate next steps for you to test.
How often do you add new music to your library? Have you stopped Roon Server and rebooted your server machine recently?
I suppose I add music now and then. I tend to use listen later rather than keep adding to the library.
I have rebooted the server. Thank you for your time
Thank you for sharing the additional information — we really appreciate your patience. As @benjamin mentioned, our team is actively investigating this issue. As soon as we hear back from them, we’ll be in touch with the next steps.
@daniel for the sake of transparency and so I stop at trials and errors hoping to fix it, where is this issue originating from - bug on software that runs somewhere after my gateway or upstream on your servers/processors?
Also my daily mix has gotten worse and artists now has been rotating between Tracy Chapman, Bruce Springsteen, Neil Young, Garbage, Karen 0, Diana Krall, Metallica, Keith Jarrett and Smashing Pumpkins, and many tracks repeating frequently in mixes, sometimes even on same day.
This one’s a bit tricky — the discovery system is working as designed (no errors are being thrown when attempting to fetch the “featured collab” and “featured cover performer”). Still, we agree there’s room to improve how it balances and selects what to show you.
In the meantime, adding more music to your library and continuing to engage with Roon (liking tracks, building playlists, etc.) can help broaden your recommendations over time.
That said, our product team is actively exploring ways to improve this area. It’s a complex system, so changes may take a little time, but it’s definitely on our radar.
Any updates they share with us, we’ll also share with you as soon as possible.
@benjamin I usually just add singles or live/demo tracks that are not easily searchable or songs from artists that I don’t usually listen to a lot to library- having 100K tracks in library may sound impressive but that’s hard for me to navigate and if I already know the album I don’t need it in my library was how I operated. If discovery engine uses info in my library I can start adding more.
Having said that I can guarantee you there is zero overlap between the cover artist or even that music genre and my library and yet Olof Dreijer is being recommended daily for more than a month now. And with same library everything was Ok for over two years.
Anyway I’ll start adding more music to library but I think issue is somewhere else and hopefully it gets resolved soon. I am not planning to renew my subscription if Olof Dreijer is still my recommended cover artist when renewal comes up in a couple of months. Hoping against hope I’ll get to keep the subscription….
