Roon remote connects to the core on Android and Windows but Roon won't start

David_Engelhard1 · August 13, 2021, 9:13pm

I9 small green computer as core found… but android app won’t start or on windows either. Help please fix. Roon not starting. I have to uninstall roon app on sonictranporter i9 to get it start again and then get the roon app to work again. but I’m sick of that as fix. It keeps happening.
Has roon come up with a fix yet?

Carl · August 13, 2021, 9:45pm

Hi,

Your topic has been moved to the support section of the forum.

In order for Roon’s @support team to better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they can have a clear understanding of how your devices are communicating.

David_Engelhard1 · August 13, 2021, 11:12pm

Samsung s21 ultra Android app Google 11
Microsoft s7 laptop windows 11 windows app
Core sonictransporter i9
Krell DAC roon ready
Krell Foundation 4k preamplifier
TP with ethernet 6
BlueSound DAC wifi

beka · August 14, 2021, 12:01am

Hello @David_Engelhard1,

Thanks for getting in touch and sharing the issue you seem to have been experiencing for a while. Sorry about that

We’d love to help

To begin with, could we please clarify the exact behavior that’s happening? Your Roon Core is an I9 SGC that you connect to with a Samsung remote (Roon Remote app) and a Microsoft laptop. There are times when even if you connect to your Core, the Roon Remote app on your phone or the Roon software on your laptop don’t work.

What errors are you seeing? Could you please share a screenshot?

Can you temporarily use a wired connection from your laptop to the SGC and see if you’re still experiencing this connectivity issue?

dylan · August 17, 2021, 2:55pm

Hi @David_Engelhard1

Were you able to get things up and running?

David_Engelhard1 · August 17, 2021, 3:18pm

Already did all that.
I get the loading sign but roon never loads.
It connects to the core and then stops

David_Engelhard1 · August 17, 2021, 3:22pm

No. The only way I can use roon again is to log onto my Server Sonictransporter I9 and Uninstaller and reinstall roon. That’ll work for a short time and then the same behavior will return. Android and Windows Both.
I think Sonictransporter is Linux but it’s Roon Core Approved.
I’m very unhappy. And I’m a lifetime subscriber.
Tech at Sonictransporter can’t fix it and They say it’s got to be Software issue.

beka · August 18, 2021, 9:48pm

Hey @David_Engelhard1,

Thanks for following every suggestion so far. I’m only sorry none has fixed your issue…

It’s hard to imagine not being upset in a situation like this. It’s hardly a way to use Roon, having to reinstall it regularly.

I’ve gotten in touch with @Dylan to see what potential next steps could help

David_Engelhard1 · August 18, 2021, 10:04pm

Thank you. Perhaps get in touch with Andrew CEO of Small Green Computer as well. I think that issue as far as your endorsement of his Sonictransporter line of roon cores could be very helpfull to many .
Please try that as well. He was even nice enough to exchange one i9 for another because I thought Perhaps that hardware might be the issue. Unfortunately I was wrong. But the man is an honorable cat.

dylan · August 19, 2021, 7:02pm

Hi @David_Engelhard1

Can you please use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service)? Thanks!

David_Engelhard1 · August 19, 2021, 7:43pm

Hi Dylan 2 logs sent.
1 server running
2 server stopped
Using diagnostics run from sonictransporter
LMK if you get then etc
Thank you

dylan · August 20, 2021, 2:59pm

Hi @David_Engelhard1, I’m not seeing a link to the logs anywhere. Can you share a link to them here or in a PM to me? Thanks!

David_Engelhard1 · September 7, 2021, 12:03pm

Dylan I haven’t heard back from you I re sent the Roon Server logs.
I still have a worthless app
David E

David_Engelhard1 · September 7, 2021, 12:08pm

Roon Server Diagnostic information

BACK to Menu

Date and time on server: Tue Sep 7 08:07:30 EDT 2021

Test Roon Labs Server connection

Output of https://accounts5.roonlabs.com/geoip/1/lookup

{"country":"US","state":"MA","city":"Westfield","postalcode":"01085","latitude":42.1733,"longitude":-72.7715,"ipaddress":"208.199.24.147","status":"Success"}

Roon Server Log

cat /var/roon/RoonServer/Logs/RoonServer_log.txt

DOWNLOAD

09/07 08:07:30 Info: Starting RoonServer v1.8 (build 814) stable on linuxx64
09/07 08:07:30 Trace: Checking if we are already running
09/07 08:07:30 Warn: get lock file path: /tmp/.rnsems0-roon
09/07 08:07:30 Trace: Nope, we are the only one running
09/07 08:07:30 Info: Is 64 bit? True
09/07 08:07:30 Info: Command Line Argument: -watchdogport=34981
09/07 08:07:30 Trace: [childprocess] using .NET child process
09/07 08:07:30 Trace: [realtime] fetching time from NTP server
09/07 08:07:30 Info: [broker] starting 7199b576-d209-475e-8e03-54c64af0be32
09/07 08:07:30 Trace: [realtime] Got time from NTP: 9/7/2021 12:07:30 PM (3840005250768ms)
09/07 08:07:30 Trace: [realtime] Updated clock skew to -00:00:00.0332670 (-33.267ms)
09/07 08:07:30 Trace: [httpcache] loaded 3206 cache entries from /var/roon/RoonServer/Cache/httpcache_2.db, current: 127mb / 128mb
09/07 08:07:30 Info:
Local Time: 09/07/2021 08:07:30 -04:00
Device Serial Number: B962B8EC-B799-4BF6-8B65-E6A9FDAF014F
Roon Version: 1.8 (build 814) stable
OS Version: Linux 5.6.13-100.sgc.fc30.x86_64
Mono Version: 6.10.0.104 (tarball Fri Jun 25 09:27:19 UTC 2021)

Application Domain: RoonAppliance.exe
Assembly Codebase: file:///opt/RoonServer/Appliance/RoonAppliance.exe
Assembly Full Name: RoonAppliance, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null

Exception Source: Roon.Broker.Core
Exception Type: System.NullReferenceException
Exception Target Site: State..ctor
Exception Message: Object reference not set to an instance of an object
Exception Data: none

--[ Stack Trace ]------------
Sooloos.Broker.State..ctor(BrokerConfig config, StorageManager storage)
Roon.Broker.Core.dll, IL 265, N 1387
Sooloos.Broker.Modules.Core.Create(BrokerConfig config, String platform)
Roon.Broker.Core.dll, IL 130, N 415
Sooloos.Application.Main(String[] argv)
RoonAppliance.exe, IL 1284, N 5763

09/07 08:07:30 Error:
Local Time: 09/07/2021 08:07:30 -04:00
Device Serial Number: B962B8EC-B799-4BF6-8B65-E6A9FDAF014F
Roon Version: 1.8 (build 814) stable
OS Version: Linux 5.6.13-100.sgc.fc30.x86_64
Mono Version: 6.10.0.104 (tarball Fri Jun 25 09:27:19 UTC 2021)

Application Domain: RoonAppliance.exe
Assembly Codebase: file:///opt/RoonServer/Appliance/RoonAppliance.exe
Assembly Full Name: RoonAppliance, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null

Exception Source: Roon.Broker.Core
Exception Type: System.NullReferenceException
Exception Target Site: State..ctor
Exception Message: Object reference not set to an instance of an object
Exception Data: none

--[ Stack Trace ]------------
Sooloos.Broker.State..ctor(BrokerConfig config, StorageManager storage)
Roon.Broker.Core.dll, IL 265, N 1387
Sooloos.Broker.Modules.Core.Create(BrokerConfig config, String platform)
Roon.Broker.Core.dll, IL 130, N 415
Sooloos.Application.Main(String[] argv)
RoonAppliance.exe, IL 1284, N 5763

dylan · September 13, 2021, 7:56pm

Hi @David_Engelhard1, I didn’t see the logs come through for this. I tried using the download link, that didn’t work either. I’m following up with a PM.

David_Engelhard1 · October 1, 2021, 11:47pm

Roon Server Diagnostic information

BACK to Menu

Date and time on server: Tue Sep 7 08:07:30 EDT 2021

Test Roon Labs Server connection
Output of https://accounts5.roonlabs.com/geoip/1/lookup

{“country”:“US”,“state”:“MA”,“city”:“Westfield”,“postalcode”:“01085”,“latitude”:42.1733,“longitude”:-72.7715,“ipaddress”:“208.199.24.147”,“status”:“Success”}

Roon Server Log
cat /var/roon/RoonServer/Logs/RoonServer_log.txt
DOWNLOAD

09/07 08:07:30 Info: Starting RoonServer v1.8 (build 814) stable on linuxx64
09/07 08:07:30 Trace: Checking if we are already running
09/07 08:07:30 Warn: get lock file path: /tmp/.rnsems0-roon
09/07 08:07:30 Trace: Nope, we are the only one running
09/07 08:07:30 Info: Is 64 bit? True
09/07 08:07:30 Info: Command Line Argument: -watchdogport=34981
09/07 08:07:30 Trace: [childprocess] using .NET child process
09/07 08:07:30 Trace: [realtime] fetching time from NTP server
09/07 08:07:30 Info: [broker] starting 7199b576-d209-475e-8e03-54c64af0be32
09/07 08:07:30 Trace: [realtime] Got time from NTP: 9/7/2021 12:07:30 PM (3840005250768ms)
09/07 08:07:30 Trace: [realtime] Updated clock skew to -00:00:00.0332670 (-33.267ms)
09/07 08:07:30 Trace: [httpcache] loaded 3206 cache entries from /var/roon/RoonServer/Cache/httpcache_2.db, current: 127mb / 128mb
09/07 08:07:30 Info:
Local Time: 09/07/2021 08:07:30 -04:00
Device Serial Number: B962B8EC-B799-4BF6-8B65-E6A9FDAF014F
Roon Version: 1.8 (build 814) stable
OS Version: Linux 5.6.13-100.sgc.fc30.x86_64
Mono Version: 6.10.0.104 (tarball Fri Jun 25 09:27:19 UTC 2021)

Application Domain: RoonAppliance.exe
Assembly Codebase: file:///opt/RoonServer/Appliance/RoonAppliance.exe
Assembly Full Name: RoonAppliance, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null

Exception Source: Roon.Broker.Core
Exception Type: System.NullReferenceException
Exception Target Site: State..ctor
Exception Message: Object reference not set to an instance of an object
Exception Data: none

--[ Stack Trace ]------------
Sooloos.Broker.State..ctor(BrokerConfig config, StorageManager storage)
Roon.Broker.Core.dll, IL 265, N 1387
Sooloos.Broker.Modules.Core.Create(BrokerConfig config, String platform)
Roon.Broker.Core.dll, IL 130, N 415
Sooloos.Application.Main(String[] argv)
RoonAppliance.exe, IL 1284, N 5763

09/07 08:07:30 Error:
Local Time: 09/07/2021 08:07:30 -04:00
Device Serial Number: B962B8EC-B799-4BF6-8B65-E6A9FDAF014F
Roon Version: 1.8 (build 814) stable
OS Version: Linux 5.6.13-100.sgc.fc30.x86_64
Mono Version: 6.10.0.104 (tarball Fri Jun 25 09:27:19 UTC 2021)

Application Domain: RoonAppliance.exe
Assembly Codebase: file:///opt/RoonServer/Appliance/RoonAppliance.exe
Assembly Full Name: RoonAppliance, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null

Exception Source: Roon.Broker.Core
Exception Type: System.NullReferenceException
Exception Target Site: State..ctor
Exception Message: Object reference not set to an instance of an object
Exception Data: none

--[ Stack Trace ]------------
Sooloos.Broker.State..ctor(BrokerConfig config, StorageManager storage)
Roon.Broker.Core.dll, IL 265, N 1387
Sooloos.Broker.Modules.Core.Create(BrokerConfig config, String platform)
Roon.Broker.Core.dll, IL 130, N 415
Sooloos.Application.Main(String[] argv)
RoonAppliance.exe, IL 1284, N 5763

David_Engelhard1 · October 1, 2021, 11:52pm

Dylan I’ve sent you 2 logs cut and pasted .
Have you read them?
I still have to reset the server nearly every 2 days or room app won’t connect android or Windows or Mac. My i9 sonictransporter is not defective. Please advise.
Thank you
David Engelhard
Groove006@gmail.com

beka · October 21, 2021, 8:29pm

Hey @David_Engelhard1,

I am so sorry we didn’t get a chance to reply until today…

As Dylan has asked, could you please upload the logs here?

Thanks a bunch

David_Engelhard1 · November 2, 2021, 6:46pm

So where are you in this roon glitch please?
David Engelhard