Roon Rock Crashing Repeatedly

Nick · March 9, 2020, 12:33pm

INTEL NUC NUC8I5BEH
Roon Rock Version 1.7 (build 521)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Motorola Cable Modem
Ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Micro Rendu/Ethernet

Description Of Issue

Tried to import newly ripped m4a (Apple Lossless) files. Roon on my Mac kept crashing. So I restarted Roon Core running on Roon Rock to see if that would help and now it keeps crashing at startup. I click “Start” in the web page and it runs for five seconds and then stops. I’ve tried rebooting several times. No errors are displayed.

Nick · March 9, 2020, 12:40pm

RoonServer_log.txt

03/09 12:39:33 Info: Starting RoonServer v1.7 (build 521) stable on linuxx64
03/09 12:39:33 Trace: Checking if we are already running
03/09 12:39:33 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:33 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:33 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:33 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:34 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:34 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:34 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:34 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:34 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:34 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:34 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:34 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:34 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:34 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:35 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:35 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:35 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:35 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:35 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:35 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:35 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:35 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:35 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:35 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:36 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:36 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:36 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:36 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:36 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:36 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:36 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:36 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:36 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:36 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:37 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:37 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:37 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:37 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:37 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:37 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:37 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:37 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:37 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:37 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:38 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:38 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:38 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:38 Warn: get lock file path: /tmp/.rnsems0-roon
03/09 12:39:38 Warn: get lock file path: /tmp/.rnsems0-roon

Nick · March 9, 2020, 12:42pm

RAATServer_log.txt has not been updated today.

noris · March 9, 2020, 5:52pm

Hi @Nick,

Is there any change in behavior if your Reinstall the ROCK Operating System via the Web UI?

Nick · March 9, 2020, 6:20pm

@noris If I reinstall the OS, will I lose my music or my database?

noris · March 9, 2020, 6:23pm

@Nick - No, reinstalling the ROCK OS via the WebUI should keep your database intact, but I can’t say for sure if it will resolve this issue, so it’s a try it and see kind of process.

However, do you have regular Roon Backups of your database in case we need to do more advanced troubleshooting?

Nick · March 9, 2020, 6:34pm

@noris Yes, I have a backup from last night. I’ll try the reinstall and report back. Thanks.

Nick · March 9, 2020, 8:22pm

@noris The reinstall keeps failing. It says to check the internet connection, but the connection seems to be fine.

noris · March 9, 2020, 9:42pm

Hi @Nick,

Do you have any firewalls on your router? Is the ROCK connected directly to the router or is it going through a switch/range extender/powerline adapter?

Nick · March 9, 2020, 11:27pm

@noris I got the update to work and it seems to have solved the problem. I got it to update by powering it down and unplugging it. After that, the update took. Thanks for your help.

noris · March 10, 2020, 2:02am

Hi @Nick. Thank you for the update and glad to hear that the reboot and new Roon OS resolved this behavior!

Nick · March 10, 2020, 1:26pm

It also seems to have solved the file import issue. Importing my Apple Lossless rips is no longer crashing.

system · March 12, 2020, 1:26am

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.

noris · March 25, 2020, 4:29am

3 posts were split to a new topic: Roon Crashing when importing Apple Rips