Hi @Benjamin_Leeds ---- Thank you for touching base with me and my apologies for the slow response.
I noticed that your ticket was still in our queue this afternoon and placed a feedback request with our techs to try and expedite the process. The team has since passed the ticket back after having completed their analysis of the traces in the provided logs.
Moving froward, the team has noted that they are seeing a few unmanaged crashes in the logs, 3 within a 60 day run to be exact. We also presented the OSX crash report to one of our senior developers who did a quick eval of the report and notified us that there was nothing in the traces that was pointing to the “cause” of the issue.
Being as these crashes are occurring intermittently, the only way we can truly understand why this is happening is if the issue can be readily reproduced. Given the sporadic nature of this behavior we would need to have a few instances of when this has occurred in the logs and in light of this I would recommend the following:
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Keep track of when these crashes are occurring (i.e noting the day/time).
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After a crash occurs make a copy of the logs from that “run” of the application using the instructions listed below.
- Open Finder and click Go in the top bar.
- Hold down the Alt key to unhide the Library folder
- Click the Library folder
- Find and open the Roon folder (or RoonServer, if applicable)
- Right click Logs, then ‘Compress Logs’
- Name the compressed logs folder with the date and time when the crash occurred.
- Once the crash has been recorded in the logs 5 times, send us over the zip files.
Lastly, I also noticed that there is a managed switch (i.e Ubiquiti UniFi US‑48‑500W) in the user’s network configuration. We have seen a few performance related issues crop up with these devices in the past ( Example: #1, #2, #3 #4). I would recommend enabling flow control on the switch, as we have seen it help other users.
-Eric