What happens if you press the "Select a different Roon Server" button?
· I don't see Roon Server.
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· Roon on a *NAS* (Synology, QNAP, ASUSTOR)
Select any of the following components that are present in your local network setup
· None of the above
Describe the issue
After last update yesterday Roon Server can no longer be found. Looking into the Synology Server I see next to the Roon app the message that Roon is not compatible with Synlolgy DSM. What needs to be done to fix this?
The Roon Server package no longer works on older DSM versions. Please update to a current DSM version or switch to the official Docker image to run Roon Server on your NAS. See also:
The Synology package itself is the issue here. Roon Server on NAS is no longer supported on older DSM versions, and DSM 7.0.1-42218 Update 7 is one of the versions that can trigger this incompatibility.
The path forward is to either update the Synology to a current DSM release that supports the package, or move to the Docker-based install. Our Installing RoonServer on Synology with Docker guide walks through the supported container setup for Synology and is the best place to start if you want to keep Roon running on that NAS.
If you can, let us know whether you’d prefer to stay on the NAS and use Docker, or whether updating DSM is an option for you. That will let us point you to the right next step.
Many thanks @noris and @BlackJack for your immediate reply. I meanwhile updated to DSM 7.3.2 on my DS918+. According to a quick research it should be compatible with the roon server. Unfortunately I still have the same unchanged status: Roon Server stopped, even after server restart. Do I miss anything what else needs to be updated or restarted?
Forgive the miscommunication. Long-term, Roon will only be supported in Docker on NAS machines. Migrating to the database to a new, docker-based server would be the correct procedure here:
Many thanks for your support so far. I now have some time for switching to Docker. I quickly studied the above instruction and have some questions before starting:
The instruction says I should create a back-up of my library. Currently the roon server cannot start, since not compatible with the DSM Version. This means I cannot access Roon and create a back-up.
How would I create a back-up before switching to the docker version? Is there any work-around?
How should I proceed in order not to loose the library?
I checked my Back-up folder. Would this be the right back-up folders I could use? They contain lots of subfolders (with two characters each). The first folder seems to be pretty much up to date.
