My Nucleus and the Roon Software where working fine since I left Tidal and switched to Qobuz month ago. Yesterday evening I decided to activate my Tidal account again next to Qobuz.
After I activated Tidal in the Roon settings menu things went wrong. The Nucleus is losing connection all the time. Roon finds the core, shuts down, finds the core, shuts down and so on. This goes on for about 12 hours now.
When I use the Lightning software of my Auralic Aries G2 everything (Qobuz and Tidal) work fine…
Thanks for letting me know that info. I would next like to see what the diagnostics from your Nucleus report when you are in this state.
Can I please ask you to reproduce this issue once more, note the exact local time in your country when the issue occurs (e.g. 10:29PM on 6/17/19) and then manually send me the logs from your Nucleus core by using these instructions? The best way to get them over to me would be via a shared Dropbox / Google Drive / Send.firefox.com link.
Please retrieve the log file before resetting the database, as resetting the database erases the logs and the information regarding the state that the Nucleus is in. Can you let me know if you are able to perform the above? If you need any clarification just let me know and I can clarify.
You wouldn’t necessarily see the Nucleus in the sidebar. You should be able to navigate to the Nucleus share by typing \\NUCLEUS\ or \\NUCLEUSPLUS\ in the Windows Explorer address bar.
I understand the reluctance to reproduce the issue, and obviously I can’t force you to do this.
This behavior does seem very strange and unexpected, and while I can’t say what exactly is triggering it, if you change your mind and want to investigate this further (and possibly get TIDAL working in your setup) do let me know and we can take another look.