Roon unable to connect to 432 EVO AEON music server

Audio Gear Talk
1

There was an earlier thread with the same topic that didn’t have a resolution - I’m having trouble connecting to the Roon core in my new 432Evo Aeon music server. . I’m having the same issue. I have received ZERO help from the manufacturer (Frederic Vanden Poel), whose response to my email was to contact the reseller. The reseller has also been of no help. Blows my mind. I’ve owned Innuos and Small Green Computer products and the owners of the companies immediately responded to any issues, even calling and remoting into my network to resolve my issues. Way to stand behind your product Fred.

Anywho, if anyone can offer some troubleshooting advice, I’m eternally grateful.

2

We need some more detail in order to offer suggestions. Are you using it as a core? Does it have its own admin page?

4

Greetings Henry. I am using the 432 EVO as a Roon core. There is an administrative page - my.432evo.be. When I go there, I receive the message “No servers found!” Let me backtrack and say that I changed IP from TMobile 5G Home Internet to Cox Internet. I also switched my router/modem to a Netgear Orbi CBR750, which the 432 EVO is connected to via ethernet. Since that switch, I haven’t been able to access the 432 EVO. The 432 EVO appears (albeit as a generic device) in my list of devices on the Orbi app. When I enter its IP address into a web browser, it returns with a “This site can’t be reached” message. Lastly, when I start Roon, the app looks to no avail for my Roon core.

6

A potential solution was provided:

The OP never responded, which doesn’t mean the matter wasn’t resolved.

This message would suggest that the Evo isn’t setup as your core. Have you enabled this? (You must disable LMS.)

Note: It is possible to send a PM to community members; click on the hamburger menu, and select messages.

7

432 EVO customers can get free support on their 432 EVO product within the warranty period, but our bundled documentation clearly states that all support has to go via the reseller:

“For all support on your product, please contact your reseller.”

Our resellers are always the first line of support, and have knowledge about common problems.

The problem mentioned has nothing to do with Roon, since the user cannot get to the web interface. This can have many reasons.

We have contacted the user directly to provided more information, to resolve this issue.

10

@Frederic_Vanden_Poel - could you please edit your Roon Community Profile, as required by the Community Guidelines:

Be Transparent

We love to hear from others in the audio industry, whether we’re already collaborating with you or may do so in the future!

That said, if you’re going to be advocating on behalf of your company or organization in any way, please be transparent about your affiliation, and edit your profile to include:

  • Your name
  • The name of your company or organization, added to the Title field
  • The URL of your company or organization’s website, when appropriate

Thank you.

11

It is now confirmed that this was not a Roon issue at all, since the DHCP reset procedure was sent to the dealer, and the dealer applied the procedure to the machine.

Dealer feedback:

“Hello Frederic,
Thanks for your help, the Aeon play now perfectly !”

Roon may close this ticket.

432 EVO stands behind it’s product, but we request that 432 EVO users contact their dealer for support.

12

@Frederic_Vanden_Poel, you must have me confused with someone else. I never wrote that.

My 432 EVO operating as a core still can’t be found by Roon. My dealer couldn’t fix my issue and I’m waiting to hear back from your US distributor.

14

Closed at the ops request.