Roon unable to detect audio devices (ref#NWVAP8)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· Just the Roon logo

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· Roon on a *NAS* (Synology, QNAP, ASUSTOR)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Players not found

Describe your network setup

Nas Server on Synology DSM 7.3

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I think the update from 04/27 is causing issues with many people and many NAS…

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Its likely due to the planned update, this was implemented 27/04

4

I am supposed to be on the valid side for DSM and not needed to implement the Docker solution

Do you mean that even being on the higher DSM request from Roon I still have to fight with Docker installation?

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ah, didn’t catch you were on latest DSM.

You should be able to update your system as normal. Do you run Christopher Rieke image (roononnas.org) ?

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I did download the image from the website but after a quick Google search and did not work.

That’s why I open the ticket, I was pretty sure being on the safe side after all my homework done (including the reset of my whole network this morning)

This time I go manually to the shared website

And I did manually update on my NAS, again.

And the magic happened, now listening again my music.

Thank you for the idea

1 Like
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Glad you got your music back :slightly_smiling_face:

Just be aware that you might need to consider Docker down the road, based on CR latest post. I’m using his image at the moment, but I guess I have to move in the future.

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Hi @Jose_Alconchel,

Great to hear that manual update got things working again, and that you are back to listening to your music. Please do consider the Docker option, you can look over our guide here for reference Installing RoonServer on QNAP with Docker.We’ll go ahead and mark this thread for closure. Enjoy your music! :slightly_smiling_face:

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I will, I have understood, as per messages received the actual status will surely fail in a short time.

So, the instructions you have shared are valid for a Synology NAS, also?

I see the item is called “install on a QNAP"…

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Hey @Jose_Alconchel,

Close! Here is the dedicated KB article for Synology specifically:

Hope this helps. We’re here if you have any additional questions along the way. :folded_hands:

1 Like
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