Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Ticket in]

You are correct, this thread started March 19. Somehow I looked at the wrong date.

I meant that if you experienced it significantly before anyone else, then it was possible that it might not be the same issue. But clearly I was mistaken

Anyway, you asked where the known issue is and if they can’t fix it, and I pointed you to this information, so maybe that helps

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And I’m working on changing over to Tidal to see if they have their act together better than Qobuz.

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TIDAL works just fine with Roon. No complaints here.

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· Roon randomly freezes between songs, and the only fix is to skip to the next song (which makes you miss one). I'm running Windows 11, have recently upgraded both my modem and my router, plus the cable with a decent Blue Jean straight from the router to a Roon Nucleus One. I strictly use Qobuz for streaming and have signed in and out, cleared my cache, and took out the garbage (just kidding). I've tried everything, and it does this on both an Aurender N150, and a Gustard X-30 via it's streamer (both Roon Ready). Ideas? In my mind it has to be the Roon Server or Qobuz.

Tell us about your home network

· TP Link AXE 5400 from Hitron CODA 56 modem. Blue Jeans cable straight from router to the streamer. Also did it with a Netgear NightHawk which I replaced blaming it for the issues. Nope.

There is a risk. A separate issue has been reported of logging out from Qobuz and not being able to log back in.

I have been reading on Facebook with people having problems with Roon. I didn’t think anything of it until today I started having problems. It seemed like took for ever for a song to load and after it played it would take 3-5 minutes for the next song to play. A couple of times it just frooze and I had to restart it.

Are you using Qobuz?

Qobuz and Tidal

I am using a playlist that has both services on it.

Please look into the latest tickets/threads here regarding the Qobuz issue. It’s already known, and roon is working on it. This may be the exact same issue you experience.

First forum search, then maybe posting, not vice versa :wink:

FYI

I don’t know if it happens with all Qobuz tracks that won’t play in Roon but sometimes, if I don’t change the music, more than half an hour later the track will start.

Can’t wait for the fix. Roon has been practically unusable for almost two weeks now. I know it’s not entirely Roon’s fault, but that doesn’t make the situation any less frustrating. A single failed track URL really shouldn’t bring the whole app to a halt.
Let’s hope Qobuz gets its act together sooner rather than later, this has been going on far too long.

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Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· "David Gilmour Luck and Strange Concert Album" will not play some of the songs but if I play the same album in Qobuz it plays all the tracks. Same album used to play correctly. I have checked for updated versions of the album. Thanks

Tell us about your home network

· SKY FIBER Cat 5 to PC

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· OK for a couple of weeks now I can select an Album or playlist and Strat playing it. Then after a few tracks or sometimes more it just stops playing at the start of a new track and when you look at the 'Progess Bar' at the bottom of the screen there is a blueish line that just keeps going from 0.00 seconds played up to the end and then back again. I then have to click on another track to get it going again.

Tell us about your home network

· I a using a Volume Rivo streamer and from there into a Denafrips Pontus DAC.

@David_Coombes - it’s a known issue with Qobuz - I’ve moved your post to the tracking thread.

The fugue of BWV 542 does not play, the other ones seem ok. It does play on Qobuz (Chrome web app). Same on Lyrion Media Server.

c=IS4014cBygQfdD5TxuhuIoAYHSs returned after 85 ms, status code: 200, request body size: 0 B
04/02 12:56:47 Debug: FTMSI-B got length for qo/1E9A0FB2; 118.6 MBytes
04/02 12:56:47 Debug: FTMSI-B-OE set min bandwidth for qo/1E9A0FB2 to 2802 kbps
04/02 12:56:47 Info: FTMSI-B-OE qo/1E9A0FB2 rid:94 response took 85ms
04/02 12:56:47 Debug: FTMSI-B-OE qo/1E9A0FB2 rid:94 request ended – first block: 0 blocks read: 0 download speed: -256kbps response time: 85ms
04/02 12:56:47 Debug: FTMSI-B-OE qo/1E9A0FB2 interrupted req 94; missing block 0
04/02 12:56:47 Debug: FTMSI-B-OE qo/1E9A0FB2 created new req 95 for block 0 p 0; active requests 1
04/02 12:56:47 Debug: [easyhttp] [2345] GET to https://streaming-qobuz-std.akamaized.net/file?uid=567926&eid=373658365&fmt=7&profile=raw&app_id=188245549&cid=1489464&etsp=1775130978&hmac=IS4014cBygQfdD5TxuhuIoAYHSs returned after 102 ms, status code: 200, request body size: 0 B
04/02 12:56:47 Debug: FTMSI-B got length for qo/1E9A0FB2; 118.6 MBytes
04/02 12:56:47 Debug: FTMSI-B-OE set min bandwidth for qo/1E9A0FB2 to 2802 kbps
04/02 12:56:47 Info: FTMSI-B-OE qo/1E9A0FB2 rid:95 response took 103ms
04/02 12:56:47 Debug: FTMSI-B-OE qo/1E9A0FB2 rid:95 request ended – first block: 0 blocks read: 0 download speed: -256kbps response time: 103ms
04/02 12:56:47 Debug: FTMSI-B-OE qo/1E9A0FB2 interrupted req 95; missing block 0
04/02 12:56:47 Debug: FTMSI-B-OE qo/1E9A0FB2 created new req 96 for block 0 p 0; active requests 1

If it’s helpful, the three tracks involved, which are still unavailable today, are:

1. Almost Blue - The Girl in the Other Room - Diana Krall

2. Es war einmal - Stringer - Jens Kommnick

3. Limu, limu, lima - Piano book - Lang Lang

THANKS ! Once again, Dan, for your assistance. Right now I am just playing playlist from Tidal and not from playlist that I have put together. Working like it should

I’m trying to be patient, but the issue seems to be getting worse by the day. Not a single Qobuz song that I was able to play yesterday will play today. In fact, as far as I can tell, I’m not able to play any Qobuz tracks today.

EDIT: I tried contacting Qobuz customer service. Their AI bot told me that problem has been resolved and that I just needed to log out and then back in. I didn’t believe it (as I’ve tried this before). But low and behold, I’m now able to play some tracks. Not all of them. But some is better than none.