Since it was asked why I (will) switch off my Roon server so many times…
Basically, when I’m going to work and I’m not at home (assuming we get to an end at some point with this Corona story ), I switch off most of my electric stuff, this to reduce the chances of fire due to failing electronics. Also, if there suddenly a storm with lightning, it’s always a good idea to keep things unplugged from the “wall”, this to avoid coming home and your server being dead from a surge. These are only a few reasons to switch on and off so much my Roon server.
I don’t have any specific updates I can provide just yet, but I just wanted to reassure everyone that this continues to be a high priority issue for us and we’ll be sure to reach out to everyone ASAP when we do have more information on the status of this.
Our previous information on this can be found here:
Hi,
same issue here. Each day I start Roon, I have to log in with full credentials. I’m in 5’th day of trial and it’s a bit annoying. Roon core on a PC with Windows 10 Home edition.
Same issue here. Every time after PC restart, I need to log in again. My trial is about to expire and this will be a deal breaker for me. I see you have been actively into this @support from beginning of September already, which is almost 3 months. Any progress or a deadline?
Are you sure? As this was reply from roon @support 5 days ago:
This issue is being investigated by our QA team and has been escalated to our senior technical team as well. Our QA team has been working to reproduce this issue in-house, but unfortunately nobody on our team is seeing this issue occur. Our team is spread across the globe with a wide range of setups, but this isn’t something that any of us are able to reliable reproduce, and for most of our customers this behavior isn’t occurring. I don’t say this to discount any reports of this, or to say t…
I can give it a try, but if it doesn’t work, would like to get my money back. Which I assume I won’t.
This is Rebeka with accounts. Thanks for bearing with us while we investigate this inconvenient issue. We’d love it if you could give it a try.
As things stand now, you haven’t been charged - you’re still during your trial. If you decide to continue with a paid subscription, here’s how refunds work at Roon:
Thanks for getting back to me. As it stands now, Roon is asking me for a login every time I restart my PC and this would be a deal breaker for me as I see no point to this action. @ged_hickman1 said this will not happen after I go on the full version. The link you posted here clearly states that the subscription is not refundable, so there is no free way for me to test this theory.
Is that true the tthis only happens on trial accounts? That’s a very helpful bit of information if true. Are you sure about it? Thanks for the contribution!
Hi @Tim_H — Yes, we’ve found that this seems to specifically affect trial accounts. We’ve received confirmation from several individuals that the issue is no longer occurring after transitioning to a standard subscription. Our team continues to work on this issue for those on trials.
Same issue for me. Currently in trial phase before converting to monthly subscription in 12 days. Hoping once the paid subscription starts this niggle goes away
This is something I’ll be able to tell from tomorrow on, since tomorrow my trial ends. I already changed my account to monthly subscription. I’ll see what happens?
By the way, during the last days, I always put my server into sleep, instead of switching completely off. This seems also to hide the problem! Even a momentary reboot of the server is also not causing the login details to be asked again. It’s only when you switch off the server for several hours (roughly a night), that the problem occurs. So, maybe this additional information can help people being in their trial period?
I can also confirm that I signed up for a month of service and Roon seems to remember my login info now. I wanted to try it a few times before replying. It’s been about a week or so now and I’ve been able to login easily each time without having to enter my username or password. I’m not sure why it would behave differently for a trial membership and a paid membership, but that was the case for me.
If it wasn’t for the monthly membership option, I probably wouldn’t have gone forward until this issue was solved so please pass on that feedback.
), I switch off most of my electric stuff, this to reduce the chances of fire due to failing electronics. Also, if there suddenly a storm with lightning, it’s always a good idea to keep things unplugged from the “wall”, this to avoid coming home and your server being dead from a surge. These are only a few reasons to switch on and off so much my Roon server.