RoonBridge not updating

[AVid_D (Michael Best)]

I hope no one minds me jumping in on this post, but I have the very same issue and can provide my Roon Bridge log text if it will help the support team find the cause?

Let me know and I offer my apologies if this is not helpful.

[noris]

Hey @AVid_D,

It’s best to troubleshoot user reports individually, so I have split your post out into it’s own thread.
Yes, please provide a set of your Roon Bridge logs, also some more details regarding your setup would be useful:

I'm having a problem with Roon -- how do I report it?

How To Get In Touch With Roon Support If you’re having a problem with Roon and something isn’t working as expected, you’ll want to make a post in the #support category. To help our team resolve your issue, please make sure to describe the issue, and describe your setup. Describe The Issue When you start a thread in the #support category, make sure to include: What’s not working How often the issue occurs This could be “every time I start the app”, or “every time I click a certain button”,…

[AVid_D (Michael Best)]

I have just introduced a Roon Bridge into my set up. My Roon Core is a MacMini. The Roon bridge is running on a cheap mini PC with Windows 10 Pro.

The Core and my remotes report running 1.7 build 571, however the Bridge reports being up to date but running 1.0 build 172.

My Bridge logs and a screen shot of my Roon set up details can be found in the dropbox link below.

Roon

[noris]

Thanks for sending those over @AVid_D, let me put in a request to our QA team to review the logs and once that’s been done, I will reach out to you once more.

[noris]

Hi @AVid_D,

Thanks for sending those logs over. It looks like there is an issue with Roon Bridge checking for an update. Can you please confirm:

1. Does rebooting trigger any change in behavior?
2. Is there any change in behavior if you install the latest version on top from our Downloads Page? I spoke to QA today and they have informed me that this was recently updated (I know you checked this once before).
3. Do you have any firewalls on the Roon Bridge PC? Is RoonBridge.exe added to your Windows Firewall Exceptions list?

Since you are using a Windows PC, I would verify that both RoonBidge.exe has been added as exceptions to your Windows firewall.

You can use these instructions to add the exceptions and the executables themselves would be located in your Database Location/Application folder path.

I would also add these exceptions to any Antivirus or other Firewall blocking applications you may have and ensure that you connected to your network via a Private network, not a Public one, see this guide for more information.

[AVid_D (Michael Best)]

Progress. The latest download from the site has been installed and is reporting as 1.7 (571).

I guess the one I pulled down last Thursday must still have been old.

I cannot explain the failure of the Roonbridge to update automatically, because it is fully allowed through the firewall and several reboots made no difference.

I will keep an eye on it to see if any newer version of the bridge automatically updates .

Thanks.

[noris]

Glad to hear that the manual install worked!
Yes, do let us know if you experience any further issues.