Scaling issues on new iPhones[Solved]

Steef_de_Bruijn · September 21, 2018, 3:49pm

Hi

Happy user here, but I got a new iPhone XS max today and the screen controls are barely usable.

Is an update underway?

See example screenshot.

Steef

calix · September 21, 2018, 3:55pm

Hi,
I hve iphone Xs and have the same problem. The controls are barely usable. And so is the roon app control…

razzi · September 21, 2018, 11:41am

I think I need glasses

Something is definitely wrong.

dylan · September 21, 2018, 12:31pm

Thanks for the report, @razzi!

I’ve passed this along to the team for further investigation. I’ll be sure to update you once I receive their feedback.

Thanks,
Dylan

dylan · September 21, 2018, 3:54pm

Hey @razzi,

I have enabled diagnostics on your account so our technical staff can get some more insight into what’s going on here. The next time your remote device is connected to the Core a diagnostics report will automatically be generated and uploaded directly to our servers

Once that’s been received, I’ll be sure to update this thread and pass the diagnostics over to the team for further analysis.

Thanks,
Dylan

razzi · September 21, 2018, 4:55pm

Done. I’ve opened the application

Yiannis_Kouropalatis · September 21, 2018, 5:22pm

Same problem here. I just updated from an iphone 8 to the new XS and the roon app has scaling issues…
Tiny tiny fonts and also overlapping with system notifications / icons, especially on top left.

mike · September 21, 2018, 6:15pm

Hey all – we’re aware of the issue and we’ll get this right.

It should be straightforward but it will require a new release of Roon, which will also need Apple’s approval for the App Store, so sit tight.

We’re on it, guys. Your patience is appreciated.

Richard_Pinto · September 21, 2018, 7:32pm

Same issue here. Strange it shows up on the new phones but didn’t become apparent with iOS 12 came out earlier in the week?

Lanny_Hoff · September 21, 2018, 8:52pm

Just got an iPhone XS, and this is a problem. Very tiny text, buttons unusable in the top left corner. Any ideas? iOS 12.0. The text is at the very lowest limit of what is readable.@support

alex_wood · September 21, 2018, 9:15pm

Read above, be patient, that means wait,

Jeffrey_Gayton · September 22, 2018, 5:35am

Hi. Just got an iPhone XS and the Roon interface is unusable. As you’ll see from the image below, it’s like the entire interface, which needs to be scrolled on my old iPhone 6S, was shrunk down so the whole thing fits on the screen at once. The XS has a big screen, but nowhere need big enough to make most of the type legible. All the controls at the top of the screen are gone too. Am I doing something wrong?

Thanks.

Greg · September 22, 2018, 5:46am

Hi Jeffrey,

I’ve moved your post here. Please check out this thread.

Cheers, Greg

Frank_Verhoeven · September 22, 2018, 11:05am

Roon on iOS12 iPhone XS unusable. Font too small and all the way up next to the notch. Please advies. Can I Chang setting? Cheers!

RBM · September 22, 2018, 11:19am

Hey Frank,

I moved your post to here. See @mike’s comment above:

https://community.roonlabs.com/t/scaling-issues-on-new-iphones/49672/9

Frank_Verhoeven · September 22, 2018, 11:23am

Sorry about that. Tnx!

Michael_Specter · September 22, 2018, 2:39pm

@support . Just got the new iphone. Roon is microscopic and I can’t make it bigger. I did not have an X but was under the impression it worked so am notsure why this would happen. Help? Or do I have to use an Android phone for remote?

danny · September 22, 2018, 2:43pm

working on it… just got my hands on one.

Aubrey_Haines · September 22, 2018, 4:05pm

I also have the same issue with the new iPhone XS

roon_lover_007 · September 22, 2018, 9:40pm

@support
Hi,

Installed roon controller on the iPhone Xs.
The resolution is way too high, doesn’t support the notch.
Can’t see any letters on the screen, too small

Could you please fix it?