Hi Dylan,
Slow performance test results
Results based on Steps
Time: 7.30 am (GMT)
-
Run a speed test here and report your results in your response 15
Upload Speed: 559.00 Kb/s
Download Speed: 6.92 Mb/s -
Open Overview page.
1 Minute to Open -
Open Discover page.
2 Minutes to Open -
Perform a search for “The Beatles”
21/2 Minutes before Beatles was displayed in Search -
Open “The Beatles” artist page.
3 Minutes to Open the Beatles ‘Artist Page’ + 2 Minutes to Load Qobuz Albums in the profile page (5 Minutes Total) -
Open the “Help!” album page.
2 Minutes to Open Help Album Page -
Start playback of “Help!” (how long does it take before it plays?).
2 Minutes to Playback Starts -
Search for “Daft Punk”.
2 Minutes to Search for Daft Punk -
Open the “Daft Punk” artist page.
1 Minute to Open Artist Page -
Open the “Random Access Memories” album page.
1 Minute to open Album page -
Start playback of “Random Access Memories”.
1.5 Minutes to play (Qobuz version)
Findings
(1) Full ‘Round Trip’ for the Beatles from Search to Play for ‘Help’ was 11.5 minutes !!! (We have a problem)
(2) Ran the Speed test again at 10.10 am (GMT) as ROON speed was back to normal (quite snappy) and the results were as follows
Upload: 635.00 kb/s
Download: 4.93 mb/s
This 2nd test has highlighted that my download speed is significantly lower (4.93 mb/s compared to 6.92 mb/s) but speed of ROON has changed from slow / unusable to normal and quite responsive!!!
(3) Please could check your performance logs for these times - 7.30am GMT on 17/04/2019 and 10.10am on 17/04/2019 to see what difference is occurring with your infrastructure and/ or applications.
Additional Nucleus Issue
Also suffering from the same issue of ‘Chromecast Issue Frozen in Time’ for ROCK 1.6 and a Chromecast Ultra. No matter the amount of restarts with Google Home this issue does not get resolved.
Many thanks
Mark