I’ve noticed occasionally albums which I’ve added to my library disappear. I only stream (no local library) and I use Tidal & Qobuz. I know Artists will ‘pull’ albums from time to time, however the albums in question are still on Tidal & Qobuz streaming services, but they aren’t in my Roon library anymore.
Not sure why why they go missing ? Has anybody else noticed this ?
Albums I’ve noticed recently are (but they have been more)
Norah Jones - Come away with me.
Freya Ridings - Freya Ridings
I have had this issue with Qobuz:
The reason turned out to be, when a label or an artist makes a change on an album in Qobuz, Qobuz flags the existing copy as unavailable and uploads a new copy.
Over the course of a year, it was pretty brutal and a ridiculous number of my albums suffered from this rot. It was then compounded by some odd issue with Qobuz where it will just remove the albums from your Roon library but you can still see them in Qobuz (although they are marked as unavailable to play).
As above Tidal just remove them and replace with a new version so they just disappear. This is the nature of streaming and why many of us still maintain our own files as this happens all too often. Qobuz is very bad at removing and leaving the old versions as unavailable which is more annoying but gives you a warning its been changed and you can usually add the new one from the versions tab.
Ok. However, if the album has been added to my roon library, it should be in the roon metadata in the roon database, and therefore continue to show, whether the album is available to play or not surely ?
For example, do you lose the play history of the album, which is used in roon radio choices etc?
When I had the Qobuz issue, because it was on the Qobuz side, it removed it from Roon. I couldn’t see the album.
The data tied to it (I.e. Roon database data) still existed but wasn’t visible because Qobuz had removed the album.
Speaking to Qobuz support, they told me to delete the albums and reimport them. The process of which creates a new DB entry so I lost all of my edits, ratings, plays and tags attached to that album (because Roon treats every copy of an album separately).
I don’t see the album when it disappears. To me, this isn’t a Tidal or Qobuz issue. Yes, they decided their content, but that shouldn’t effect my Roon library. ( I accept I may not be able to play the album).
One of the main selling points of Roon is the ability to organise your music library, and then albums disappear.
I agree with you that is how it should work but I’m just explaining how it did work from my experience with Qobuz.
Roon is dependent on Qobuz for the albums and when they are removed on the service side (I.e. Qobuz) they are removed from Roon.
It’s a bug for sure, there was a widespread instance of this before and Roon went after Qobuz so that the albums returned to everyone’s library but now when it happens to individuals, Qobuz aren’t fixing it.
They advised me to just add a new copy and that the old copy is doomed, it will not return to Roon.
Here is the original issue that effected a lot of subscribers:
This isn’t a Qobuz issue. I’ve had Roon / Tidal for over 2 years, only subscribed to Qobuz since xmas. This was happening before xmas with albums.
As I’ve said, the streaming company can change their content,
but that SHOULD NOT make changes to my Roon library. ( I agree the album may not be playable!).
This is a Roon issue, I really don’t understand why you have contacted either Tidal or Qobuz.
Why do I have NUC and a DB, this should contain the metadata.
If you read the thread I linked you to, Qobuz has a known issue where they will not push your albums to Roon.
It happened to me too relatively recently. If you think it is a Roon issue then by all means tag support, maybe it’s different issue to the one I have linked.
For reference, here is Qobuz acknowledging it’s a bug:
(It did not get fixed, I had to just redo my library)
99.9% of my albums are from Tidal.
As stated I’ve had Roon / Tidal for over 2 years, only started using Qobuz at Xmas. This was happening before Xmas.
The albums which went missing was from Tidal, I had these albums a long time.
No if it’s removed from Tidal it will go from Roon as it no longer exists it will be removed from your Tidal l favourites by Tidal and then when the next sync comes to Roon it will disappear.
Qobuz often do the same if it’s gone from their service, but if it’s just a new version they have replaced a previous version with then the old one stays in your library and is shown as inavailable and you need to add the new version via Roon and remove the old one. This is down to how Qobuz do their linking of versions.
I have had Roon for 5 years and had Tidal for most of that and Qobuz since they added it to Roon it’s always been like this.
Hi all
In the last month I have seen more than a dozen of my Qobuz albums just “dissapear” from Roon i.e. they simpy no longer show , there is not the usual message “unavailable”.
When I search for the albums through the Roon search they are available and i can play them and I can add them (again) with the + button.
What is really frustrating about this is , if you are a typical user like me where you hear a new album from a suggestion and add it you end up with hundreds if not thousands of albums and you have zero chance of remebering what you have added, I rely heavily on Roon keeping my library for me , it could be months before you think to yoursled “oh i would like to hear x album” only to discover that it no longer seems to exist with no trace of it having ver been there.
I am not really sure how many albums are missing from my library.
some examples of missing albums;
Eagles - Hell freezes over
Carmen Gomes - Up jumped the devil
Daft Punk - random Access Memories
Tony Joe white - Homemade Icecream
Any ideas of how to better manage my Roon libray so this does not happen ?
Any way to take a snapshot so I can at least work out what has been deleted ?
thanks John
This is not a Roon issue but a streaming issue and there is no way to stop it, except own your own music and not rent it. The streaming service deprecated those albums, probably due to contractual obligations. They may have added them back but as a new album ID which to Roon would be a new album. So you will have to add them back if you still want them in your library.
Suggestions have been made over the years for Roon to have a report that would show such but the solution is not that easy.
The best way I have found is to do an Excel export once a month of your library, and then compare the spreadsheet to the previous month’s spreadsheet to see if anything has been deprecated.
IMO treat streaming services as add-ons to your library, to try new releases and discover new music, if you like a release, buy it and this will not happen.
Anyone relying on play history or tagging streaming service content will be running round in circles.
I have 4280 albums linked from Tidal and Qobuz and rarely have any problems. I have no desire to own any music files of my own.
I have three Roon servers and like to keep them totally in sync. Once a month, I export each library to an Excel spread sheet and compare the spread sheets if they every don’t exactly sync on their own, which is a rare event.
When I notice an album shows the tracks as unavailable, I delete it. I’ve never lost an album of any consequence.
Depends on the labels your musics on. Happened to me regularly. With a library of that many albums though how many of those have you gone back to play though often . You may find a good chunk of those are now marked as unavailable. You only find out when you goto to play them unfortunately. Reason I stopped keeping favourites was an artists don’t get a good enough share, can’t play with no internet and having to do too much clean up and maintenance to replace them. For me it was hundreds that no longer played.
There is something odd or new going on here. @Johnny_Circosta is saying that Qobuz albums are just “disappearing” and no longer showing in his library, rather than becoming marked as unavailable.
Up until now, I’ve always seen albums that are in my library that have been removed from the Qobuz service become marked as unavailable, e.g.:
If they’ve been replaced by a new version, clicking on the Versions tab will enable me to replace the old version with the new version with a couple of clicks.
However, if indeed albums are simply disappearing from libraries with no indication that they are no longer available, that is a worrying development.
Same as Tidal if they changed the way they do it. They just disappear.
If Tidal or Qobuz lose the rights to stream an album, there is nothing Roon can do about it. It’s a non-issue as far as I’m concerned.
It is an issue and concern if it is happening to you. I have not seen this behavior.
The point is that up until now, Qobuz albums that are removed then show as unavailable in our libraries, so that we are aware that they have been removed. “Just disappearing” is an issue as far as I’m concerned - it’s a change for the worse.
