Tidal images not loading

I also am not getting images from TIDAL, checked the ROCK NUC logs directory, found lots of these:

04/27 11:28:41 Warn: [broker/images] unexpected error GET'ing https://imagecache.roonlabs.net/im/1/albums/a60032343838353938/cover/512.jpg: statuscode=998 error=Request canceled due to timeout
04/27 11:28:41 Trace: GetImageData[Remote](id=28131 spec=512 key=zppbaaaa uri=https://imagecache.roonlabs.net/im/1/albums/a60032343838353938/cover/512.jpg) => fetched in 100002ms status=998 size=0 overalltime=100002ms
04/27 11:28:41 Warn: [broker/images] unexpected error GET'ing https://imagecache.roonlabs.net/im/1/artists/7a004d4e30303030373438323232/photo/4by3_2048.jpg: statuscode=998 error=Request canceled due to timeout
04/27 11:28:41 Trace: GetImageData[Remote](id=39442 spec=4by3_2048 key=ajgcaaaa uri=https://imagecache.roonlabs.net/im/1/artists/7a004d4e30303030373438323232/photo/4by3_2048.jpg) => fetched in 100003ms status=998 size=0 overalltime=100003ms
04/27 11:28:41 Warn: [broker/images] unexpected error GET'ing https://imagecache.roonlabs.net/im/1/artists/7a004d4e30303030373438323232/avatar/1by1_512.jpg: statuscode=998 error=Request canceled due to timeout
04/27 11:28:41 Trace: GetImageData[Remote](id=39441 spec=1by1_512 key=zigcaaaa uri=https://imagecache.roonlabs.net/im/1/artists/7a004d4e30303030373438323232/avatar/1by1_512.jpg) => fetched in 100003ms status=998 size=0 overalltime=100004ms
04/27 11:28:42 Warn: [broker/images] unexpected error GET'ing https://imagecache.roonlabs.net/im/1/artists/7a004d4e30303030373935323838/avatar/1by1_256.jpg: statuscode=998 error=Request canceled due to timeout
04/27 11:28:42 Trace: GetImageData[Remote](id=33229 spec=1by1_256 key=bexbaaaa uri=https://imagecache.roonlabs.net/im/1/artists/7a004d4e30303030373935323838/avatar/1by1_256.jpg) => fetched in 100003ms status=998 size=0 overalltime=100004ms
04/27 11:28:42 Warn: [broker/images] unexpected error GET'ing https://imagecache.roonlabs.net/im/1/artists/7a004d4e30303030313634303530/avatar/1by1_256.jpg: statuscode=998 error=Request canceled due to timeout
04/27 11:28:42 Trace: GetImageData[Remote](id=90649 spec=1by1_256 key=ncefaaaa uri=https://imagecache.roonlabs.net/im/1/artists/7a004d4e30303030313634303530/avatar/1by1_256.jpg) => fetched in 100005ms status=998 size=0 overalltime=100005ms
04/27 11:28:42 Warn: [broker/images] unexpected error GET'ing https://imagecache.roonlabs.net/im/1/artists/7a004d4e30303030393233383138/avatar/1by1_256.jpg: statuscode=998 error=Request canceled due to timeout
04/27 11:28:42 Trace: GetImageData[Remote](id=149253 spec=1by1_256 key=numiaaaa uri=https://imagecache.roonlabs.net/im/1/artists/7a004d4e30303030393233383138/avatar/1by1_256.jpg) => fetched in 100005ms status=998 size=0 overalltime=100005ms

Hi @mjt5282 ,

The Roon @support team prefer one topic per customer’s issue… so they are able to track it and focus on each individual problem. hence Mods have split out your topic.

In order for Roon’s @support team to better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they can have a clear understanding of how your devices are communicating.

Hi @mjt5282, sorry for the issues you’re having here and appreciate the log excerpts. We’re experiencing some intermittent issues with our back-end services and that’s leading to some glitches throughout Roon. This problem should resolve itself as soon as our services are back to 100%. Sorry for the inconvenience.

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